Aaron Noriega

Customer Support Representative & Internal Hiring Support

Alpha The Agency

Aug 2025 - Current (1 year 3 months)

- Handle inbound and outbound client communications with professionalism and empathy - Log detailed case notes, follow-ups, and resolution steps using HubSpot CRM - Maintain expert-level knowledge of company services to provide accurate, confident support - Monitor open tickets and ensure timely follow-through on pending actions - Collaborate with internal teams to escalate complex cases and improve service workflows - Support internal hiring efforts by sourcing candidates via LinkedIn Recruiter, crafting targeted Boolean search strings, and screening profiles for roles similar to my own - Assist in bilingual communication and documentation, leveraging native Spanish fluency and C1-level English proficiency to ensure clarity across teams an

Talent Sourcing & Recruitment Specialist

Blacksmith Agency

Feb 2025 - Aug 2025 (7 months)

Conducted high-volume candidate sourcing through outbound outreach, leveraging platforms such as LinkedIn, Orum, and targeted email campaigns to identify and engage top talent. Utilized Salesforce CRM and Salesloft to track candidate pipelines, manage communications, and maintain accurate records to support recruitment forecasting. Pre-screened and qualified candidates by assessing skill sets, experience, and cultural fit against organizational and client requirements. Scheduled and coordinated candidate interviews and assessments with hiring managers, ensuring a smooth and efficient recruitment process. Executed personalized outreach strategies across multiple channels (email, LinkedIn, phone) to build relationships with passive candidates

Recruiter

PlasticStaffing.com

Aug 2024 - Aug 2025 (1 year 1 month)

Sourced, screened, and qualified candidates for various roles within the plastic industry, ensuring alignment with company needs and industry standards. Conducted 100+ cold calls per day to identify and engage potential candidates, expanding the talent pipeline. Utilized Ceipal ATS to manage candidate data, track application progress, and ensure a streamlined recruitment process. Developed and maintained strong relationships with hiring managers to understand role requirements and workforce planning needs. Executed full-cycle recruitment, including job posting, resume screening, interview coordination, and offer negotiations. Implemented targeted sourcing strategies, leveraging job boards, social media, and networking events to attract top

Recruitment Marketing & Partnerships Specialist

Blacksmith Agency

Aug 2024 - Feb 2025 (7 months)

Conducted targeted research to identify and pre-qualify potential hiring partners, clients, and candidate pools in IT, digital marketing, and creative industries. Designed and executed outreach campaigns using Smartlead.ai and other sourcing tools to attract both candidates and strategic recruitment partners. Initiated and nurtured professional relationships through personalized emails, phone calls, and Zoom meetings, effectively presenting opportunities and securing collaboration agreements. Partnered with cross-functional teams (marketing, recruiting, and leadership) to align messaging, recruitment campaigns, and sourcing strategies with organizat

Senior Sourcing Specialist II - Team Lead Backup

FETCHER

Oct 2022 - Aug 2024 (1 year 11 months)

• Search technical and non-technical profiles related to software development, data science, IT support, management, from around the world for American, European and Asian companies
• Source talent through LinkedIn and select the most eligible for each client based on job descriptions, performing Boolean searches
• Perform in-depth analysis and complementary research around the requirements of all assigned positions, based on brainstorming with Team Lead and Researcher, Job Post and proprietary/internal information
• Analyze, review and ensure that the candidate profiles suggested by the algorithm are the most consistent with the requirements of the position
• Upload them to the company’s Applicant Tracking System (ATS)

Senior Sourcing Specialis I

FETCHER

Aug 2022 - Oct 2022 (3 months)

- Log candidate information in our Applicant Tracking System and other internal databases. - Support Sourcing Team Lead as a team backup. - Send 60 leads per day. Including: ● Engineers such as: Frontend, Backend, Fullstack, SRE, CPC, DevOps, Directors, Product Engineers, Data Engineers, Platform, Cloud, Java or Node Engineers. ● Account Managers, Demand Planners, Health industry professional's, Marketing roles such as (Content Marketers, SEO Specialist, SEM Specialist, Digital Investment, Automation) and other fields. - Collaborate with hiring managers to identify each position’s requirements. - Ask for referrals from internal and external networks for hard-to-fill roles. - Use social media networks (e.g. LinkedIn, Facebook and Twitter) to

Sourcing Specialist II

FETCHER

Jun 2022 - Aug 2022 (3 months)

My duties as a Sourcing Specialist II at Fetcher are the following: - Advise and coach team members on developing skills and best practices to achieve their goals - Perform in-depth analysis and complementary research around the requirements of all assigned positions, based on brainstorming with Team Lead and Researcher, Job Post and proprietary/internal information - Analyze, review and ensure that the candidate profiles suggested by the algorithm are the most consistent with the requirements of the position. Upload them to the platform for approval and subsequent sending to the client by the Team Lead - Follow up on customer feedback and update the search algorithm on a need to basis, with support from Team Lead, Quality & Support and/or

Sourcing Specialist

FETCHER

Nov 2021 - Aug 2022 (10 months)

My duties as a Sourcing Specialist at Fetcher are the following: - Perform in-depth analysis and complementary research around the requirements of all assigned job descriptions - Sourcing of IT, marketing, sales, finance, engineering, among other profiles through LinkedIn Recruiter, according to the clients' needs - Analyze, review and ensure that the candidate profiles suggested by the LinkedIn Recruiter algorithm are the most consistent with the requirements of the job description - Follow up on customer feedback and update the search algorithm on a need-to basis.

Phone Operator

Greenbulk.us

Jul 2021 - Sep 2021 (3 months)

-Responsable of first contact calls to different suppliers located in the United States in order to get information about their products, wholesale list and future discounts for large quantity purchases.

E

Cashier - Manager

El Lagar Restaurant

Jan 2017 - Nov 2021 (4 years 11 months)

-Cashier in charge, taking care not only of the correct client service but supervising the rest of the employees as a Manager. -Management of personel, logistics, functions and supervisor of dispatch. -Management of inventory and different logistics in order to maintain a good customer service.

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Aaron Noriega

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