Award winning, transformative business leader and team builder who performs strongly and independently in ambiguous environments. Financial services professional with 12+ years of experience, specializing in operations management, training and human resources. Holding previous titles such as Executive Director, Sales Manager and Virtual Call Center Training Manager. Proven track record of driving performance to exceed company growth targets and increasing operational productivity via long-term performance improvements, onboarding talent at a high volume through efficient blended learning and development, scaling organizations through the use of technology, enhancing customer experience and developing leaders through use of a self-created Management Academy that has proven successful within multiple organizations.