Erik Enqvist

Customer Success Manager, Renewals & Expansions

Promon

Aug 2026 - Current (3 months)

For nearly two decades, Promon has pioneered runtime application self-protection (RASP), building technology that lets developers ship apps without having to become security experts themselves. Our flagship solution, Promon SHIELD®, now protects apps across more than 300 million devices worldwide, and we're trusted by 500+ customers — from global banks and fintechs to healthcare providers, gaming studios, and public sector institutions. Our mission is to protect the apps people rely on, and the organizations and users behind them, without slowing anyone down.

Member

Customer Success Collective

May 2024 - Current (2 years 6 months)

Senior Customer Success Manager

Glint Solar

Jan 2025 - Aug 2026 (1 year 8 months)

As a key member of a small and agile CS team in a busy start-up, I owned the full customer lifecycle,
from onboarding to expansion, and worked in close collaboration with sales, marketing, and
product development. My clients included leading utility-scale energy companies across the
Nordics and DACH regions. Leveraging the Glint SaaS platform, I enable them to work faster and
smarter to achieve their desired ROI.

Senior Customer Success Manager

Mimecast

Jun 2024 - Jan 2025 (8 months)

In my role as a Senior Customer Success Manager, I supported our clients in the enterprise space, including some of the world's largest organisations, helping them reduce cyber risk, increase their operational resilience, and work protected.

With deep technical knowledge of a comprehensive product portfolio, I acted as a trusted advisor to my clients, delivering business and service reviews, creating success plans, supporting product adoption, identifying up- and cross-sell opportunities, and uncovering and mitigating down-sell and churn risks.

Customer Success Manager

Mimecast

Feb 2023 - Jun 2024 (1 year 5 months)

In my first year at Mimecast, I was globally recognised for best customer experience, received a record breaking amount of 5 star customer reviews, and achieved a CSAT score of 99 across my client base. I was one of three CSMs globally to be recognised and awarded as one of the company’s top performers (President's Club).

Customer Success Manager

Operatix

Jun 2022 - Jan 2023 (8 months)

I was recruited as one of two CSMs to form a new Customer Success team at Operatix. We defined and build the CS function at the company, implementing consistent processes in regard to all aspects of the customer journey across 8 operations teams globally. I reported to the VP of Global Sales, and was responsible for a portfolio of around 30 clients and an annual revenue of over $7M. I utilised a tiered approach of different touch models, interacting with C level stakeholders in order to drive value for my clients and increase the revenue for our business. My clients included leading global B2B vendors in cyber security, cloud computing, DevOps and automation. I was consistently meeting and exceeding my NRR targets.

Business Development Consultant

Operatix

Jun 2021 - May 2022 (1 year)

As an outbound Business Development Representative, I was engaging with C-level professionals on the enterprise market in the UK, the Nordics and the DACH regions. My daily tasks included prospecting relevant stakeholders, making up to 50 cold calls, and reaching out to leads across multiple channels, in order to arrange sales meetings for a variety of clients in the B2B tech space. Leveraging my interpersonal skills, passion for technology, and being highly coachable, I managed to quickly grow into this new role, and consistently booked high-quality meetings for my clients, many of which subsequently turned into up to six figures closed deals.

Swedish Translator

Sandberg Translation Partners Ltd

Jul 2020 - Jun 2021 (1 year)

I translated large volumes of content from a variety of domains, from English and German into Swedish, including technical manuals, user interfaces, marketing copy and legal documentation. The role demanded a genuine interest and appreciation for my clients and their products, as well as their communication strategies and needs. I worked on several different projects every day, towards strict deadlines and within ISO certified quality assurance processes. After my first 5 months as a junior translator, I was nominated for the 2020 ATC Translator of the Year Award.

H

Project Coordinator

Härnösand Summer Opera Festival and Academy

Jun 2016 - Jul 2018 (2 years 2 months)

I spent three summers at the Härnösand Summer Opera Festival and Academy, coordinating multiple activities such as concerts, lectures, student and professor accommodation, etc. The role demanded strong organisational skills, ad hoc leadership, very high adaptability and the ability to bring calm to students and professors alike in often very stressful situations.

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Union Representative

Sveriges Yrkesmusikerförbund

Mar 2014 - Jun 2020 (6 years 4 months)

I worked as a union representative and chairman of the musicians’ union at the Gothenburg Opera, leading and representing 46 professional members. From this role, I have a proven track record of successful leadership and negotiation skills, with experience in building strong professional relationships and providing advice for senior management, often in a board room setting. I designed and implemented a company wide Covid-19 planning agreement, which simultaneously offered higher flexibility for the employer and more control for the unions.

Translator

Selfemployed

Nov 2013 - Jun 2020 (6 years 8 months)

As an outcome of my strong interest in languages and communication, I successfully started my own company as a self-taught translator without any prior knowledge of the business, parallel to my professional activities as a classical musician. I quickly developed strong relationships with several premium language service providers as well as direct clients, and delivered translations to high profile accounts in domains such as engineering, social media communities, fitness apps and fashion brands.

Opera Singer

GöteborgsOperan AB

Jul 2004 - Jun 2020 (16 years)

My long-time passion for music and opera was crowned when I was offered a full-time position as a singer with the Gothenburg Opera in Sweden. I performed on stage in countless operas, musicals and concerts, as a soloist and as a member of the chorus, singing and acting in 7 different languages. The job demanded strong resilience to high pressure situations and the ability to constantly balance the needs and demands of many different stakeholders.

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Erik Enqvist

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