Sharon Donaghey

Chief People Officer & Chief Customer Operations

Voice Systems Engineering

Aug 2024 - Current (2 years 1 month)

In August 2024, I expanded my role to also lead Customer Operations, aligning the employee and customer experience under one strategic vision. This dual role allows me to connect people, processes, and technology to deliver both an engaged workforce and a seamless customer journey. Focus areas now include: • Leading end-to-end customer operations transformation to drive efficiency, scalability, and customer satisfaction. • Using real-time analytics and automation to improve operational performance and service quality. • Strengthening cross-functional collaboration between people, product, and customer-facing teams. • Ensuring that employee and customer strategies work in harmony to deliver business growth and operational excellence.

Chief People Officer

Voice Systems Engineering

Nov 2018 - Aug 2024 (5 years 10 months)

I joined VSE as Chief People Officer to build a modern, high-performing, and people-first organization capable of scaling in a fast-growth, technology-driven environment. Overseeing more than 100 employees and 300+ consultants worldwide, I’ve led our people strategy, talent transformation, and leadership development efforts to align with VSE’s bold growth ambitions. Key highlights during this period: • Designed and executed the talent strategy roadmap covering talent acquisition, onboarding, engagement, and workforce planning. • Implemented data-driven people analytics to inform decision-making and optimize workforce readiness. • Partnered with senior leadership to shape culture, coach executives, and build high-performance teams across th

Senior Human Resources Consultant

Selfemployed

May 2014 - Nov 2018 (4 years 7 months)

I partnered with US-based businesses—primarily start-ups and high-growth technology companies—to design and deliver talent strategies, organizational development programs, and wellness initiatives. My work focused on: • Building people frameworks for rapidly scaling businesses. • Designing talent acquisition and engagement programs to create strong employee experiences from day one. • Advising on organizational development to help leaders navigate fast growth with confidence. I also consulted for Voice Systems Engineering during this period before stepping into the Chief People Officer role full-time.

Global Talent Acquisition Manager

Windcave

May 2014 - Feb 2015 (10 months)

At Windcave, a global leader in secure payment technology, I built and led a global talent acquisition strategy to attract and retain top talent across multiple regions. Key accomplishments include: • Building high-performing recruiting teams in both the US and New Zealand. • Implementing consistent, compliant HR processes to support global operations. • Driving employer branding initiatives to position DPS as an employer of choice in competitive markets.

Partnership Manager

Localist

Oct 2010 - Oct 2012 (2 years 1 month)

I joined Localist early in its start-up phase, leading strategic partnerships and helping small-to-medium businesses expand their reach through local advertising solutions. My role involved collaborating with local business owners, driving adoption of Localist’s platform, and shaping go-to-market strategies to support both the company’s growth and community engagement.

Learning & Knowledge Manager

Fonterra

Mar 2007 - May 2008 (1 year 3 months)

I led key organizational development initiatives, creating learning and development strategies to enhance employee engagement, organizational effectiveness, and overall business productivity. My work included introducing modern learning frameworks and aligning development programs with the company’s strategic objectives.

Business Change Manager- People Capability

Telecom New Zealand

Jan 2005 - Jan 2007 (2 years 1 month)

I supported the customer experience transformation for Telecom’s Xtra Broadband division, focusing on change management and people capability building. I helped introduce Lean and Six Sigma methodologies, improving operational efficiency and shaping a customer-first culture.

Human Resources Consultant

Various

Jan 2001 - Jan 2005 (4 years 1 month)

I served as a strategic HR and organizational development consultant for companies including Loot Limited, Sterling Human Resources, and Enterprise Management Consultants. My work included: • Building training and development programs to transform company culture. • Supporting recruitment processes from screening through offer stage. • Delivering organizational effectiveness initiatives for growing businesses.

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