Strategic Customer Success & Account Management leader with over 10 years’ experience helping SaaS and enterprise clients across EMEA, US, and South East Asia drive retention, adoption, and revenue growth. I specialize in translating complex business needs into clear, actionable success plans from customer onboarding and enablement, to governance, risk management, and expansion strategy, always with a focus on measurable outcomes. 💡 What I Deliver Long-term client partnerships built on trust & value Scalable strategies for customer adoption & renewal Cross-functional alignment to support growth and expansion Data-driven insights to improve customer health & retention Industry Expertise Finance | Manufacturing | Healthcare | Professional Services | Defence | Automotive Core Skills & Keywords Customer Success | Account management | SaaS | Stakeholder engagement | Client retention | Growth strategy | SaaS onboarding | Governance planning | Risk management | Upselling & cross-selling | Renewal strategy | Training & enablement | Customer journey mapping | Account planning ⚡ Passionate about empowering clients to unlock full product value, achieve business objectives, and build lasting success.