Director of Customer Success
General Devices GD
Jul 2026 - Current (4 months)
Leading Customer Success and Implementation at General Devices, working across our CAREpoint and e-Bridge product lines for hospital and EMS customers.
My team owns the full post-sale relationship, from implementation kickoff through long-term account health, covering both technical rollout and ongoing customer success throughout the customer lifecyle.
Healthcare tech moves fast and the stakes are real, this is life-safety infrastructure for hospitals and EMS agencies. Glad to be leading the team that keeps it running well for our customers