Zeeshan Ali

Technical Support analyst

Ellucian

Dec 2022 - Current (3 years 8 months)

Providing technical support to resolve a wide variety of technical issues. Serving as a first point of contact and escalations for academic college campuses throughout the southeast US region. Creating Azure AD groups for access, registration of enterprise APPS, MFA registration and support on user mobile devices. Support security engineering efforts to deploy Azure polices. Following Service Now based SLA and change control processes. Deployed Azure VMs and storage accounts. Provided password resets using Active directory. Providing O365 support. Providing Windows operating systems support.

IT Security Administrator

Shaw industries

Aug 2022 - Dec 2022 (5 months)

Administration of AD. Provided O365 support. Worked with Vista Mainframe. Worked with Oracle Database, TIBCO, SQL, Python, Juypyter notebook. Scripting for automation using PowerShell and existing Python scripts. Provided Help Desk Support for technical and access issues.

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Technical Analyst

Institute of Nuclear Power Operations (INPO)

May 2022 - Aug 2022 (4 months)

Provided technical and network support for a wide variety of technical issues. Worked on Service Now tickets, keeping SLAs in mind. Prepared and images new laptops. Installed and configured various software. Created and maintained user accounts and password resets. Provided weekend and after-hours support related to hardware, software, peripherals, network, and access. Troubleshooting and escalated issues according to standard SOPs. Created and maintained detailed documentation. Travelled to client sites to troubleshoot network and broadband issues. Scheduled and coordinated meetings with Escalation Engineers.

Security Administrator

Shaw industries

Jan 2022 - Aug 2022 (8 months)

Created and maintained detailed documentation. Provided AD support and password resets. Provided O365 support. Worked with security engineering to implement systems configuration and create SOP documentation. Supported MFA on user devices. Performed activities and supported incident response by reaching out to end-users and coordinating initial reports.

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Technical Analyst

Institute of Nuclear Power Operations (INPO)

Aug 2021 - Dec 2021 (5 months)

Provided technical and network support for a wide variety of technical issues. Worked on Service Now tickets, keeping SLAs in mind. Prepared and images new laptops. Installed and configured various software. Created and maintained user accounts and password resets. Provided weekend and after-hours support related to hardware, software, peripherals, network, and access. Troubleshooting and escalated issues according to standard SOPs. Created and maintained detailed documentation. Travelled to client sites to troubleshoot network and broadband issues. Scheduled and coordinated meetings with Escalation Engineers.

W

Azure Cloud support Engineer

Woodstock Technical Group

Dec 2020 - Aug 2021 (9 months)

Supported Azure Infrastructure covering Azure VMs, azure portal access, Azure AD, Azure AD groups for access, Application gateway configuration. Deployed Azure VMs from existing ARM template. Created Azure AD groups and added members for access. Created storage accounts. Created, maintained, and updated Documentation related to Azure provisioning and support. Created Azure subscriptions with tagging and placed in respective management groups. Built enterprise images by deploying VM from image, install all required software, capture image, and save it in custom galleries.

Tufting Operator

Shaw industries

Jan 2018 - Dec 2020 (3 years)

Operated tufting machine in a timely and safe manner by detecting yarn breaks in the creel and machine malfunctions. Fixed defects on the carpets through mending tools

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