P
Piyush Sinha
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Customer Success Manager
India
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Résumé
Jobs
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Customer Success ManagerMongoDBJun 2024 - Current (2 years 4 months)- Senior Account ManagerBirdeyeNov 2022 - Apr 2024 (1 year 6 months)Handling US-based accounts, doing QBR and showcasing the value of their investment, training users, and arranging workshops. Monitoring Account health, Classifying accounts, and proactive client communication. Increasing adoption and renewing the subscription together with Upselling and cross-selling.
- Senior Account ManagerDemandbaseJan 2020 - Jun 2022 (2 years 6 months)Senior Account Manager Owned the full Account Management Cycle from Onboarding, Adoption , Renewals , Upsells, Contracts. Established robust and lasting customer relationships with senior executives and decision-makers. Did account planning ,Identified new prospects within the asigned accounts and drove new projects to meet the annual target quota and drive revenue growth. Delivered compelling value propositions and built strategic alliances with new and existing Enterprise accounts. Oversaw customer account management, including negotiating contracts and deal closures in large Accounts. Collaborated with other members of the sales team (solutions engineers, customer success managers, leadership, etc.) to build strategic adoption plans for
- Account ManagerDemandbaseNov 2017 - Dec 2019 (2 years 2 months)
- Senior Account ExecutiveXoxodaySep 2016 - Nov 2017 (1 year 3 months)Owned the full sales cycle from lead to close in a SaaS organization - Startup Environment Hunting New Accounts - Prospecting to Closure Contract Negotiation, Deal Closure, Revenue Closure Served as the voice of the customer and collected feedback to drive continuous improvement across all areas including product. Prepare and educate customers on new features and releases Monitored and identified adoption and utilization trends.
- Assistant Manager - SalesairtelApr 2013 - Aug 2016 (3 years 5 months)Closing Monthly Quota of Postpaid and 4G sales Driving revenue in the assigned market through Channel Partners. Handled all customer communication and organized/escalated issues appropriately including billing, Network, and technical inquiries. Managed end to end operations and sales of company owned Showroom - Own Retail , Driven revenue Target and customer satisfaction through a team of Sales and Client Relationship Officers.
Education
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- Welingkar Institute of Management — Master of Business Administration (MBA), MarketingWelingkar Institute of ManagementJan 2011 - Dec 2013 (3 years)