Darren Arnold

Darren Arnold

About

Detail

Co-Founder
Gauteng, South Africa

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • E
    On Sabbatical with my camera
    Ex IntersectHP
    Jun 2025 - Current (1 year 5 months)
  • IntersectHP
    Co-Founder
    IntersectHP
    Jan 2021 - Jun 2025 (4 years 6 months)
  • Merchants
    Chief Operating Officer
    Merchants
    Jun 2018 - Dec 2020 (2 years 7 months)
    The Merchants Group is a leading BPO solution provider offering tailored customer experience solutions to blue-chip clients across the globe. With 18 delivery locations and 8,000 fantastic people, in North America, the Philippines and South Africa, Merchants combines exceptional quality with cost optimisation. Merchants has a legacy extending almost forty years and has a passion to deliver easy, positive and brilliant customer experiences through its great people, augmented with the latest technological innovations.
  • Merchants
    Strategy Director
    Merchants
    Apr 2015 - Jun 2018 (3 years 3 months)
  • Dimension Data
    Group Communications Senior Director: Outsourcing
    Dimension Data
    Oct 2014 - Mar 2015 (6 months)
    Executive responsibility for the performance and growth of all elements of the Outsourcing division within Dimension Data’s global Communications Business Unit, specifically the ITO elements of the Voice, Video & Collaboration and Contact Centre portfolios.
  • Dimension Data
    Services Executive/Managing Executive - Contact Centre Solutions (MEA)
    Dimension Data
    Feb 2013 - Oct 2014 (1 year 9 months)
    Responsible for the Dimension Data Contact Centre Solutions (CCS) business for Middle East and Africa.
  • Merchants
    Strategic Consultant
    Merchants
    Jan 2011 - Feb 2013 (2 years 2 months)
    Working with domestic and international clients to understand and develop the organisation's customer management strategy and design the road map for transition from current to future state.
  • D
    Director
    DAAsolutions
    Jan 2009 - Jan 2011 (2 years 1 month)
    Set up as an independent Customer Management Consultant and worked with clients as diverse as Nampak Plastics and Saudi Telecommunications Company.
  • C
    Client Development and Corporate Services Director
    Cosalt Holiday Homes
    Feb 2008 - Jan 2009 (1 year)
  • D
    Contact Centre Director
    Dataforce Ltd
    May 2006 - Jan 2008 (1 year 9 months)
  • W
    Customer Services Controller
    Wickes Building Supplies
    Jan 2002 - Jan 2006 (4 years 1 month)
Education verified_user 0% verified
  • N
    Law and Economics
    Nene College
    Jan 2000 - Jan 2002 (2 years 1 month)
  • C
    Chaucer Technology School
    Chaucer Technology School
    Jan 1988 - Jan 1990 (2 years 1 month)
  • Q
    Queen Elizabeth Community College
    Queen Elizabeth Community College
    Jan 1982 - Jan 1988 (6 years 1 month)
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