Hector Vargas

T

Triage Engineer

Jul 2024 - Current (2 years 4 months)

Customer Service Specialist

Fisker

Nov 2023 - Jun 2024 (8 months)

-Provided customers with consultations on EV ownership via inbound calls -Converted potential leads into reservations and facilitate new vehicle orders -Upgraded vehicle packages on current orders -Delivered daily support to current and prospective Fisker clients through various channels including email, inbound calls, and creating tickets utilizing Salesforce -Partnered with Title & Registration Department to assist customers get their temporary title and registration -Responded promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction

Sales Professional

Sleep Number Corporation

Jul 2021 - Nov 2023 (2 years 5 months)

-Qualified web leads using INDIGO to drive new business -Reached out to leads via phone, email and text messages -Assisted customers with bed issues and opened tickets for warranty department -Supported customers throughout first 100 night trial to ensure satisfaction and maintain good relationship Periodic check-ins and upsell bedding and furniture -Drove new business by calling clients in book of business to ask for referrals -Completed weekly inventory counts, receiving shipment and other operational duties such as ordering office supplies

Inside Sales Representative

OrthoFX

Jan 2020 - Apr 2020 (4 months)

• Recent COVID-19 layoff.
• Qualify leads prospecting new business and working inbound leads
• Reach out to leads via phone, email and text messages
• Support customers throughout smile journey by assessing needs and build strong customer relationships
• Interview and train sales team on customer journey process
• Close sales through via phone walking customer through payment process
• Post treatment follow ups with customers
• Expand doctor network through cold calling

B

B2B Sales Development Representative

May 2018 - Dec 2019 (1 year 8 months)

• Cost of Living and Compensation data
• Compensation Planning Solutions
• Qualify leads prospecting new business accounts and working inbound leads
• Reach out to leads via phone and email
• Assess customer needs and build strong customer relationships with HR professionals, executives and government contractors and consultants
• Perform online demonstrations of software
• Assist existing subscribers with job matching
• Communicate sales developments efforts and lead qualification status by using Salesforce CRM
• Close and process sales through Customer Order Management system
• Post sales follow up
• Closed personal highest sale of $20k in Q4 2018
• Total sales first year $302K Show l

B

Sales

Bloomingdale's/ Hugo Boss/ Giorgio Armani

Nov 2011 - Apr 2016 (4 years 6 months)

- Manage all aspects of $2M Hugo Boss suit and sportswear business, including client base development, inventory merchandising, and shop maintenance. - Consistently exceed sales plan and have contributed to increased Hugo Boss tailored clothing sales by +38% overall; ranked in the top 20 producers in sales as #4 on the Men’s floor. - Develop and maintain extensive client book valued at a total of $800K and have annually increased personal sales by 12%; received General Managers award yearly from 2012 to 2015 for achieving over $500K in annual sales. - Liaise with Bloomingdale’s buying group and Hugo Boss corporate team to drive incremental sales, develop brand assortment, and forecast product trends. - Manage seasonal product seminars and e

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Hector Vargas

About

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Behavioral traits