Senior Solution Engineer - Field
Freshworks
Feb 2021 - Oct 2022 (1 year 9 months)
As a Senior Solution Engineer at Freshworks, I played a key role in driving Customer Experience (CX) business across the APMEA region by delivering tailored solutions that enhanced customer engagement for businesses. Key Responsibilities & Achievements: 1. Consulted with SMB, Commercial and Enterprise customers to understand CX challenges and designed solutions leveraging Freshdesk, Freshchat, and Freshcaller solutions. 2. Led discovery workshops, product demonstrations, proof-of-concepts (POCs), and technical workshops to showcase Freshworks' value proposition. 3. Worked closely with sales, customer success, and product teams to align solutions with customer needs and market trends. 4. Conducted competitive analysis and positioned Freshwor