Team Leader
Teleperformance Global Services
Mar 2021 - May 2024 (3 years 3 months)
Garnered concrete experience in People
Management and Operations Management with
strong leadership qualities. Responsible for overall
team performance, management, compensation, and
rewards & recognition. Designed effective Rewards
and Recognition (R&R) programs.
• Recruitment, Onboarding, & Training: Assisted with
team recruitment, interviewing, and onboarding new
staff. Served as a customer service team lead,
enforcing company policies, answering co-workers'
questions, and training new staff.
• Operations & Workforce Management: Conducted
roster planning and attendance marking. Managed
login delivery planning to achieve billing. Ensured
adequate manpower was available o