Nasire Bey
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Operations & Business Analyst | Reporting Systems | KPI Frameworks | Workforce Analytics
Charlotte, North Carolina, United States
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Business AnalystQueen City EliteAug 2025 - Current (1 year 3 months)Analytics & Reporting
▸ Built a Front Desk Daily Report System (PostgreSQL, Node.js, React) tracking occupancy, incidents & staffing patterns across 13+ luxury properties — replacing paper reporting and enabling data-driven decisions.
▸ Maintained KPI dashboards monitoring compliance rates, onboarding completion, shift coverage & incident trends for executive review.
▸ Produced executive reports & strategic briefs translating operational data into recommendations that directly informed resource allocation across a 17-property portfolio.
▸ Identified cost-saving opportunities through workflow analysis; findings adopted by leadership for operational planning.
Process Improvement & Systems
▸ Authored S- NOperations Consultant & AnalystNASIRE BEY LLCAug 2025 - Current (1 year 3 months)▸ Deliver end-to-end operations consulting engagements including SOP development, workforce management system design, and data-driven process optimization for owner-operated service businesses.
▸ Produce data-backed executive reports and cost-savings documentation quantifying efficiency gains from workflow redesigns and system implementations.
▸ Conduct client discovery sessions and stakeholder interviews to define requirements, assess current-state operations, and develop prioritized improvement roadmaps.
▸ Facilitate training workshops to drive adoption of new operational standards and reporting processes. - Cyber Security ConsultingPwCSep 2025• Completed a job simulation focused on a cybersecurity risk assessment for PwC
• Determined if controls were missing from a process and identified risks
associated with those gaps
• Completed a Test of Design and Operating Effectiveness documentation
• Created a one-slide summary to present findings - Front Desk ConciergeQueen City EliteJul 2025 - Oct 2025 (4 months)Serve as the first point of contact for guests in a luxury hospitality environment, delivering exceptional service and ensuring an outstanding guest experience. Skilled in managing inquiries, reservations, and problem resolution with professionalism and attention to detail.
Key Responsibilities:
• Greet and assist guests with check-in, check-out, and general inquiries.
• Coordinate reservations, special requests, and concierge services to enhance guest satisfaction.
• Handle guest concerns promptly, providing effective solutions to ensure a positive experience.
• Maintain accurate records and documentation of guest interactions and requests.
• Collaborate with internal teams to support seamless daily oper - Data CollectorProxyPics IncOct 2024 - Jul 2025 (10 months)As a remote contractor for ProxyPics, I support enterprise clients across banking, insurance, and real estate sectors by conducting onsite data capture, digital inspections, and compliance audits using mobile-first platforms. My role blends field-based technical documentation with strict adherence to regulatory guidelines, location authentication, and secure digital submissions.
Key Highlights:
🔹 Technical Data Collection & Reporting
Utilized smartphone-based platforms to perform geotagged, timestamped inspections including 360° imaging, video walkthroughs, floorplan scans, and condition audits. Ensured data accuracy and integrity for enterprise-level decision-making.
🔹 Compliance & Security Protocol - Freelance Graphic DesignerCapstone Real Estate Investments LLCJun 2024 - Dec 2024 (7 months)Served as a contract designer supporting Capstone’s marketing, real estate, and acquisition teams by producing digital assets that aligned with brand standards and business objectives. This role combined design execution with workflow collaboration, digital file management, and systems-based content delivery—bridging communication, compliance, and operations within a fast-paced corporate environment.
Key Highlights:
🔹 Digital Asset Production & Collaboration
Created branded digital content (e.g., brochures, social media posts, investor decks) to support marketing and redevelopment teams using Adobe Creative Suite and cloud-based asset management systems.
🔹 Workflow Integration & Task Management
W - Benefits ConsultantSenior Life ServicesJun 2023 - Jun 2024 (1 year 1 month)Delivered remote benefits consultations for a national insurance provider, guiding clients through digital onboarding processes and life insurance enrollment while ensuring compliance with internal protocols and regulatory standards. This role emphasized secure data entry, digital document handling, CRM system navigation, and client support.
Key Highlights:
🔹 Remote Systems Navigation & Client Onboarding
Walked clients through remote systems and digital tools to complete applications and access resources.
🔹 CRM & Case Management System Proficiency
Utilized web-based CRM tools to manage case notes, update policy data, and track client engagement.
🔹 Secure Data Handling & Privacy Awaren - Life Insurance BrokerBey Legacy LLCJun 2022 - Sep 2024 (2 years 4 months)Operated as an independent life insurance broker supporting clients in selecting policies tailored to their financial and health profiles. This role required the secure handling of sensitive personal data, expert navigation of compliance frameworks, and the use of digital systems for communication, document processing, and client relationship management.
Key Highlights:
🔹 Secure Data Handling & Regulatory Awareness
Managed confidential client data in accordance with HIPAA and financial industry regulations. Ensured safe digital documentation and communication practices.
🔹 CRM & Digital Systems Proficiency
Utilized online platforms and customer portals to process applications, submit policy paperw - Freelance Graphic DesignerHPMNov 2021 - Jan 2022 (3 months)Contracted to enhance visual storytelling and streamline proposal documentation for a leading construction management firm. Designed custom pitch decks and visual aids used in multi-million-dollar construction bids—demonstrating cross-functional collaboration, stakeholder alignment, and clear communication of complex data.
Key Highlights:
🔹 Created 12 Data-Driven Proposal Decks
Developed tailored decks simplifying construction bid details into digestible visuals—improving client understanding and increasing approval rates by 15%.
🔹 Brand-Adherent Digital Assets
Ensured design consistency across all deliverables, aligning with company brand guidelines and stakeholder expectations.
🔹 Co - NGraphic DesignerNASIRE BEY LLCJan 2021 - Apr 2025 (4 years 4 months)As the owner of a freelance design consultancy, I supported clients across various industries by delivering digital solutions that communicated clearly, met branding standards, and adhered to technical and time constraints. My work required cross-functional collaboration, attention to system requirements, and deep familiarity with digital tools.
Key Highlights:
🔹 Client Consultation & Requirements Gathering
Engaged directly with clients to understand business goals, technical needs, and user expectations.
🔹 Workflow & File Management Using Cloud Tools
Managed large volumes of assets using cloud-based platforms like Google Workspace, Dropbox, and Adobe Creative Cloud.
🔹 Problem Solving - TAcquisition ManagerTFU Investments LLCMay 2019 - May 2025 (6 years 1 month)Led strategic acquisition efforts for a real estate and investment firm, combining market analysis, digital workflows, and cross-functional coordination to identify opportunities, mitigate risks, and deliver data-backed recommendations.
Key Highlights:
🔹 Digital Research & Market Intelligence
Conducted in-depth data collection and trend analysis using CRM tools, online databases, and proprietary platforms to identify acquisition targets aligned with business and financial objectives.
🔹 Due Diligence & Risk Evaluation
Assessed financials, digital footprints, compliance indicators, and operational systems to determine risk factors and recommend viable targets.
🔹 Documentation & Reportin - Financial Crimes SpecialistWells FargoJun 2016 - Nov 2019 (3 years 6 months)Investigated and resolved online customer fraud inquiries with precision, balancing strict compliance requirements with high-quality customer service. Leveraged internal systems to detect suspicious activity, resolve issues efficiently, and escalate cases per financial regulations.
Key Highlights:
🔹 Customer-Facing Fraud Response
Delivered fast, courteous resolution of online fraud reports and account irregularities, achieving consistent first-call resolution while maintaining compliance.
🔹 Adherence to Security & Compliance Protocols
Rigorously followed company procedures and federal banking regulations (e.g., KYC/AML) to ensure legal accuracy and data privacy.
🔹 Process-Driven Troub - Account ExecutiveYP The Real Yellow PagesFeb 2014 - Apr 2015 (1 year 3 months)Delivered tailored advertising and marketing solutions to local businesses by identifying customer goals, analyzing market needs, and translating complex product offerings into actionable client strategies.
Key Highlights:
🔹 Client Needs Analysis & Solution Building
Conducted deep-dive consultations to understand client workflows, tools, and pain points—providing marketing solutions that aligned with business growth objectives.
🔹 CRM & Pipeline Management
Managed a pipeline of SMB clients using internal CRM systems (Salesforce-style platforms) to track activity, forecast revenue, and ensure timely follow-ups.
🔹 Technical Product Presentation
Simplified complex advertising tools a - Sales ProfessionalTameron HondaMay 2009 - Feb 2014 (4 years 10 months)Delivered high-impact product consultations and customer experiences by translating complex vehicle systems (infotainment, safety, and mechanical features) into clear benefits for non-technical buyers.
Key Highlights:
🔹 Technical Product Expertise & Communication
Mastered and effectively explained the technical features of Honda and Hyundai vehicles—including infotainment systems, navigation tech, and safety sensors—to a wide range of customers.
🔹 Award-Winning Client Service
Earned the prestigious National Honda President’s Award three consecutive years (2009–2011) by maintaining top-tier customer satisfaction and closing rates.
🔹 Needs-Based Selling
Conducted personalized consu
Education
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- SBootcamp, Cyber SecurityStackRoute LearningJun 2025 - Oct 2025 (5 months)• Developed skills in network protocols, threat modeling, incident response
• Completed hands-on labs simulating real-world security scenarios
• Familiar with tools like Wireshark, Splunk, and Nessus
• Studied for CompTIA Security+ certification
• Studied for CompTIA A+ certification
• Studied for CompTIA CySA+ certification - Associate of Science - AS, Graphic DesignFull Sail UniversityJan 2018 - Feb 2020 (2 years 2 months)• Completed a hands-on, accelerated curriculum focused on visual communication, branding, and user-centered design.
• Gained proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and motion graphics tools.
• Designed digital and print collateral including logos, marketing materials, and product packaging.
• Developed visual storytelling skills through real-world client-based projects and critiques.
• Built a portfolio showcasing UI concepts, brand identity systems, and typography layouts.
• Studied design theory, color psychology, and composition for impactful visual messaging.
• Collaborated in team-based assignments to simulate agency-style workflows and deadlines.
• Learned foundational