Justin Thurer

Justin Thurer

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Ops @ Carrum Health | Scaling Patient Support & Operations | Noom & Mindbloom Alum
United States

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Résumé


Jobs verified_user 0% verified
  • Carrum Health
    Senior Operations Specialist
    Carrum Health
    Jan 2026 - Current (8 months)
    Support the design and execution of operational workflows that connect patients, providers, and Centers of Excellence. Partner with cross-functional teams to optimize processes, ensure compliance, and drive scalable healthcare delivery.
  • Carrum Health
    Operations Specialist
    Carrum Health
    Sep 2025 - Jan 2026 (5 months)
    • Owned end-to-end nicotine screening logistics for the company’s largest client, coordinating timelines, vendors, and exception handling to keep cases moving without delays. • Built travel logistics automations that eliminated 6.5 work weeks of manual effort annually and improved booking efficiency and tracking. • Created a Confluence knowledge base from scratch for travel logistics, standardizing SOPs and making critical workflows easy to find and follow.
  • Minerra Health
    Coaching & Operations Consultant
    Minerra Health
    Jun 2024 - Dec 2024 (7 months)
    • Designed pre-surgical navigation that kept drop-off below 6% and drove >80% patient satisfaction in 3 months. • Aligned clinical, ops, and support teams with stage-specific engagement assets.
  • Journey Clinical
    Client Success Manager
    Journey Clinical
    Mar 2024 - Mar 2025 (1 year 1 month)
    • Built an end-to-end onboarding playbook and guided more than 150 therapists in launching ketamine-assisted psychotherapy services, raising therapist activation 15%. • Provided DEA audit best-practice guidance and built simple compliance checkpoints into daily workflows, keeping therapists inspection-ready as the program grew across multiple states.
  • T
    Owner & Principal Consultant
    Thurer Consulting LLC
    Jan 2024 - Current (2 years 8 months)
    Provide fractional operations leadership to seed and post-seed digital-health startups, building SOPs, compliance toolkits, and KPI dashboards that cut time to scale by 30%.
  • Mindbloom
    Operations Specialist
    Mindbloom
    May 2021 - Aug 2023 (2 years 4 months)
    • Slashed onboarding time 56% in six weeks, saving $22,000 a year. • Recruited 150 + Guides/Clinicians, sustaining >170% capacity for multiple quarters. • Built an early-churn screen that saves $14,000 annually.
  • Noom Inc
    Project Manager
    Noom Inc
    Jan 2020 - May 2021 (1 year 5 months)
    • Lifted client retention 5% and CSAT 15% via data-driven protocol tweaks and product experimentation. • Created a cross-dept Looker dashboard for 200+ coaches and ten product/engineering partners.
  • Noom Inc
    Behavioral Health Coach
    Noom Inc
    Aug 2018 - Jan 2020 (1 year 6 months)
    • Coached 1,000+ clients in CBT/Motivational Interviewing programs, achieving >90% satisfaction.
Education verified_user 0% verified
  • Drexel University
    Master of Science - MS, Applied Behavior Analysis
    Drexel University
    Sep 2019 - Sep 2022 (3 years 1 month)
    Concentration: Social, Emotional, and Behavioral Wellness
  • Portland State University
    Bachelor of Science - BS, Social Science
    Portland State University
    Sep 2015 - Jun 2018 (2 years 10 months)
    Primary Major: Social Sciences Secondary Major: Liberal Studies Primary Minor: Psychology Secondary Minor: Philosophy
  • Middlesex College
    Psychology
    Middlesex College
    Sep 2013 - Jun 2015 (1 year 10 months)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • Portland State University
      Dean's List
      Portland State University
      Due to academic achievement I made President's List for the Winter 2018 Quarter at Portland State University.
    • Portland State University
      President's List
      Portland State University
      Due to academic achievement I made President's List for the Spring 2018 Quarter at Portland State University.
    • M
      President's List
      Mar
      Due to academic achievement I made President's List for the Winter 2016 Quarter at Portland State University.
    • Portland State University
      Dean's List
      Portland State University
      Due to academic achievement I made Dean's List for the Spring 2017 Quarter at Portland State University.
    • J
      President's List
      Jun
      Due to academic achievement I made President's List for the Spring 2016 Quarter at Portland State University.
    • D
      Dean's List
      DEC
      Due to academic achievement I made Dean's List for the Fall 2015 Quarter at Portland State University.
    • Portland State University
      President's List
      Portland State University
      Due to academic achievement I made President's List for the Fall 2017 Quarter at Portland State University.
    • Portland State University
      Magna Cum Laude
      Portland State University
    This is a community-created genome.