Luciana Zaracho

👋 Hi! I’m a Customer Support Specialist with over 3 years of experience assisting hundreds of users across different platforms. I’ve provided support via chat, phone, and email—helping users solve issues, navigate systems, and onboard smoothly to ensure a positive user experience. Currently, I’m completing the Google IT Support Professional Certificate to strengthen my technical foundation and continue growing in the support field. In March 2026, I’ll begin an Associate Degree in Computer Programming and Analysis at Universidad Nacional Arturo Jauretche (UNAJ) to continue expanding my technical knowledge and problem-solving skills. I strive to offer clear, helpful guidance and contribute to a smooth, reliable experience through effective communication and strong user support. 🗣️ Languages: Spanish (C2 - Native speaker), English (C1 - Advanced). 🤖 Technologies: Active Directory, ServiceNow, Zendesk. 🌺 Interpersonal skills: Good communication, collaborative, detailed-oriented. 🏡 Based in Argentina. Time Zone: UTC/GMT - 3.