Elaine Choo

Enterprise CSM

Momentum.io

Mar 2025 - Current (1 year 8 months)

Enterprise CSM

WEVO

Oct 2024 - Feb 2025 (5 months)

Customer Success Manager

WEVO

Aug 2023 - Feb 2025 (1 year 7 months)

Senior Customer Success Manager

Thought Industries

Feb 2023 - Aug 2023 (7 months)

Manage >$3.5M portfolio including enterprise customers including Bain, Instacart, Medidata, Gitlab and MongoDB Improve NRR to >100% Spearhead continuous improvement efforts to optimize CSM processes and toolkit. Operationalize new cross-functional collaboration with product marketing team

Customer Success Manager

Thought Industries

Sep 2021 - Jul 2023 (1 year 11 months)

Managing a Book of Business of mid-size clients over a range of ARR for the achievement of their company's learning agendas through the successful implementation & value realization of the learning platform. Enhanced platform adoption through strong understanding of customers' use cases to drive measurable outcomes aligned with their business metrics. Leverage strong working relationships internally across cross functional teams in order to advocate for the customer while balancing the organization's constrains. Show less

Customer Success Manager

ServiceRocket

Sep 2021 - Jul 2022 (11 months)

Helping clients achieve their business goals through the implementation and adoption of their learning platforms

Business Learning Partner, Vice President

DBS Bank

Jul 2015 - Aug 2019 (4 years 2 months)

Supporting key business units in achieving their strategic priorities through learning interventions. I work closely with the Corporate Banking unit, Treasury and Markets as well as the Research arm to understand their learning requirements and advise, develop and/or implement learning interventions to close the required skill gaps. I was also co-leading the change management portion of the recent LMS implementation project. Key partner to corporate banking, treasury and group research business units on all strategic learning matters Key member on all group-wide regional initiatives implementation Consulted, designed, developed & implemented classroom and/or elearning solutions to support specific business objectives Key member in organizat

HR Specialist, Global Organization Effectiveness

PPD

Apr 2013 - Jul 2015 (2 years 4 months)

Working as the part of the global Organization Effectiveness function, my role as APAC lead is unique among my peers. This role provided me opportunities to lead global initiatives such as the Employee Engagement Survey and Campaign as well as consult and work closely with the APAC business units and key stakeholders to design and implement initiatives specific to their needs.
• Global lead for Employee Engagement Campaign and internal communications
• Global owner for internal leadership development certification program
• Design and delivery of APAC high potential leadership program
• Design and implementation of change management initiatives globally with direct implementation responsibilities for APAC region
• C

Talent Acquistion Excellence

ebay

May 2012 - Aug 2012 (4 months)

As part of a global virtual team focusing on GTA Excellence, I was the lead person in APAC for operational challenges resolution, change management initiatives and global communication within the region. Core project member on strategic priority projects providing the APAC perspective and input. At the end of my stint, we were able to identify and implement change initiatives for operational process within the GTA organization in APAC aligning the strategic priorities to the day to day operations.
• Core project member on Key Priority projects in Job Alignment and Internal Communications
• Team member on global operational projects and process improvements
• Work processes analysis, troubleshooting and refinement in APAC

Assistant Manager, Learning & Development/Culture, Asia Region

LG Electronics

Jan 2009 - Jun 2011 (2 years 6 months)

As a regional strategic and delivery center, my team was responsible for providing support and input into the creation of subsidiaries’ annual training and culture plans. Acting as a bridge between HQ (Korea) and the Asian subsidiaries, we sought to bring about alignment and maintain the expected quality level in the delivery of talent development initiatives.
• Implemented training plans and regional leadership training activities including; o Designed and delivered regional training programs and workshops (eg Global Emerging Leaders, Leading Self, New Managers’ Course) o Managed required resources for the successful delivery of programs o Maintained pool of vendors and instructors to maximize cost effectiveness and quality
• Wor

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Learning & Development Consultant

Singapore Computer Systems

Dec 2008 - Dec 2009 (1 year 1 month)

In the capacity of as the Learning and Development lead, I provided a strategic and localized viewpoint to the planning and operational needs of the organization for over 3,000 employees. This role supported the business by identifying their knowledge gaps and implementing learning interventions to close these gaps.
• Responsible for organization wide Training Needs Analysis and annual planning exercise
• Designed and implemented training road maps for all job families within the organization
• Identified training resources, vendors, administration and logistics for the conduct of the training program
• Project managed as Subject Matter Expert for the implementation of new LMS within the organization
• Analyzed effe

Talent Development Coordinator, Asia Pacific

IHG Hotels & Resorts

Nov 2005 - Aug 2008 (2 years 10 months)

IHG is one of the world’s leading hospitality brand management companies with strong talent development programs in place. Being part of the Asia Pacific office reporting to the Director of Talent Development exposed me to the strategic planning process. I was also part of the implementation process for many key development programs targeting senior management and high potentials. ● Certified as internal trainer ● Facilitated training for assessment centres and various training programs. ● Constructed a one-stop Resource site for employees to navigate and locate training & development resources to draw up their development ● Built a Training Leaders’ Resource site for Training Managers across Asia Pacific ● Co-ordinated the construction of

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Elaine Choo

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