Justine Lai

Justine Lai

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VP, Therapy Operations
California, United States

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Résumé

Jobs verified_user 0% verified
  • Lyra Health
    VP/GM, Employer Solutions
    Lyra Health
    Jun 2026 - Current (4 months)
    Drive the roadmap, vision, and commercial strategy for new solutions across Lyra’s Employer business, leading a team of Solution Directors accountable for adoption, growth, and impact.
  • Lyra Health
    VP/GM, Specialty Care Solutions
    Lyra Health
    Dec 2025 - Jun 2026 (7 months)
    Responsible for the vision, development, commercial success and P&L of our Employer Specialty Care solutions. Focus on launching and scaling the impact of our Neurodiversity and Pediatric and Young Adult Centers of Excellence as well as our new Manager Coaching offering.
  • Lyra Health
    VP, Therapy Operations
    Lyra Health
    Mar 2025 - Dec 2025 (10 months)
    Responsible for managing the operations org for Lyra’s therapy network across the Lyra Care Therapy, Direct Access, SUD/AUD and DBT programs
  • Lyra Health
    Senior Director of Operations, Lyra Care and Severe Care Therapy Programs
    Lyra Health
    Mar 2023 - Mar 2025 (2 years 1 month)
  • Lyra Health
    Director of Operations, Lyra Care Therapy
    Lyra Health
    Jul 2021 - Mar 2023 (1 year 9 months)
    Responsible for managing the operations org for Lyra’s Lyra Care and Severe Care (DBT, Renew) Therapy programs.
  • C Space
    Head of Data & Analytics, EMEA
    C Space
    Feb 2019 - Feb 2021 (2 years 1 month)
    + Established and executed the growth vision, strategy and roadmap for the EMEA Data Analytics team working closely across Account Leads, Sales, Tech and Marketing enabling C Space EMEA’s transformation from a qualitative research to mixed methods agency

    + Tripled annual revenue and doubled the team for C Space EMEA’s data analytics practice over leadership tenure; key responsibilities included sales, client delivery, team leadership and capability development

    + Led cross-disciplinary teams of strategists, researchers and data scientists to deliver complex segmentation solutions for clients such as Uber Eats, Zoopla and Be the Business, working closely with key stakeholders across marketing, product and data analytics
  • YOOX NETAPORTER GROUP
    Principal, Experience Strategy at Net a Porter
    YOOX NETAPORTER GROUP
    Sep 2018 - Jan 2019 (5 months)
    Led the Experience Strategy team (design research and service design) at Net a Porter and Mr. Porter with a particular focus on strategic initiatives for a kidswear offering and new loyalty program
  • Chanel
    Strategy & Governance
    Chanel
    Apr 2018 - Jul 2018 (4 months)
    Developed a community-based governance strategy to enable the coordinated implementation of executive decisions throughout the organization and surface critical data from regions and business units
  • WIN Women in Innovation
    WIN LDN Co-Founder & UK Trustee
    WIN Women in Innovation
    Mar 2018 - Mar 2021 (3 years 1 month)
    Women in Innovation ("WIN") is a global nonprofit with a mission to close the gender gap in the innovation industry.

    Co-founded the WIN London chapter with a specific focus on Ambassador recruitment and new programming models leading to community growth of 750 women as of Feb 2020; led the incorporation process for WIN LDN to be registered as a UK charity
  • WIN Women in Innovation
    Ambassador, August Public
    WIN Women in Innovation
    Jul 2017 - Feb 2018 (8 months)
  • August Public
    Change Lead
    August Public
    Oct 2016 - Mar 2018 (1 year 6 months)
    + Designed and led cross-functional agile and digital transformation programs for C Suite, Marketing, and HR clients at Chanel, Intel, Dropbox, Pepsico and C Space. Program outcomes included the year long pilot of a 5-10 year strategic governance process, the launch of a new influencer marketing strategy for a fine jewellery line, a content thought leadership strategy to enable a new company purpose, and the development of a new process for campaign marketing.

    + Speaker and Lecturer for the Wharton School of Business, UPenn's Integrated Product Design Program, NYC Innovation Summit, Women in Innovation, World50, SocialMedia.Org, AIGA
  • Independent Freelancer
    Strategy & Research Consultant
    Independent Freelancer
    Mar 2016 - Oct 2016 (8 months)
    Consulted to startups and brand/product consultancies on product development, business model generation, branding, sales strategy, and investor fundraising to help spur strategic development and growth at scale. Specific project tasks included design and market research, and pitch deck development.

    Clients included Lia Diagnostics, HeroX, Belle V Kitchen, Bamko Inc, and Gradient Metrics.
  • cocollective
    MBA Strategy Intern
    cocollective
    May 2015 - Jul 2015 (3 months)
    Developed a new brand and customer experience strategy for a $12B healthcare client with a particular focus on modeling the business impact of new potential product and service concepts.
  • ICL
    Project Manager and Data Analyst, Innovations Department
    ICL
    Jan 2013 - May 2014 (1 year 5 months)
    + Developed new community-based models for delivering business and data transformation services for the Clinic Technical Assistance Center (CTAC), resulting in scaling client base to 100+ behavioral health organizations across New York State, reported improvement in fiscal viability goals by >75% of clinics and an additional $3.5MM in funding from the NYS Office of Mental Health

    + Initiated and co-designed first internal innovation network for ICL (one of NYC's largest behavioral health agencies with 1300 employees) with COO sponsor for rapid implementation of new company strategy; resulted in scaling implementation from 10 to 104 programs

    + Served as Chief of Staff to ICL's COO to enable the strategy and rollout o
  • ICL
    Business Initiatives Coordinator and Data Analyst
    ICL
    Oct 2011 - Jan 2013 (1 year 4 months)
    Designed and launched the Clinic Technical Assistance Center's first group-based business and data transformation program to improve fiscal viability, with 26 New York State behavioral health clinics participating in the initial pilot.
  • The Mount Sinai Hospital
    Clinic Coordinator, Eating and Weight Disorders Program
    The Mount Sinai Hospital
    Jun 2010 - May 2011 (1 year)
    Designed new process/billing workflows resulting in clinic turnaround from near closure to generating the highest revenue among Psychiatry department clinics
  • The Mount Sinai Hospital
    Clinical Research Coordinator/Analyst, Eating and Weight Disorders Program
    The Mount Sinai Hospital
    Sep 2008 - May 2011 (2 years 9 months)
    + Conducted in-depth psychological assessments with men and women with substance use and body image disorders

    + Oversaw implementation of 3 steroid use and eating disorders psychology research protocols

    + Co-authored 6 related publications; conducted related statistical and qualitative analysis to support final publications
Education verified_user 0% verified
  • The Wharton School
    Master of Business Administration (MBA, Innovation Management
    The Wharton School
    Jan 2014 - Jan 2016 (2 years 1 month)
    Recipient of the William Foster McKenny Fellowship for excellence in academics, leadership and service

    1 of 100 MBAs across US MBA programs selected as Poets & Quants' "Best and Brightest MBAs in the Class of 2016”

    Recognized as the 2016 Wharton Graduate Association Club "President of the Year" for leadership of the Wharton Innovation & Design Club
  • The University of Edinburgh
    Psychology and Sociology
    The University of Edinburgh
    Jan 2008
  • Barnard College
    Bachelor of Arts, Psychology and Sociology
    Barnard College
    Jan 2005 - Jan 2009 (4 years 1 month)
    Centennial Scholar, September 2005 – May 2009: Selected as one of 15 Centennial Scholars to receive a $4000 research grant to explore selected interests; worked with South Bronx Pentecostal ministry to organize the NYC faith organizations around the issue of domestic violence in Latino faith communities

    Coordinator/Volunteer, Student Health Outreach (SHOUT), September 2005 - May 2009: Spearheaded growth for outreach group from one site/five volunteers to six sites/40 volunteers over three and a half year leadership tenure
  • Menlo School
    Menlo School
    Menlo School
    Jan 2001 - Jan 2005 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • T
    The Social Good Guides
    The Social Good Guides is a series of 20+ essential small business guides created to support first year social entrepreneurs and nonprofit founders as well as anyone interested in producing projects with social impact.
Publications verified_user 0% verified
  • M
    A critical review of psychological treatments for obesity in youth and adults.
    Mount Sinai Journal of Medicine Jan
  • A
    Measurement of the Structure of the SOC-13 in a Sample of Alcohol and Other Drug Abuse Clients: A Confirmatory Factor A
    Australian Journal of Rehabilitation Counseling Jan
    Lin, C.P., Chiu, C.Y., Sung, C., Lai, J.K., Chan, F. & Cardoso, E. (2009). Measurement of the structure of the SOC-13 in a sample of alcohol and other drug abuse clients: A confirmatory factor analysis. Australian Journal of Rehabilitation Counseling, 15, 28-39.
  • D
    The Diagnostic Dilemma of Pathological Appearance and Performance Enhancing Drug Use
    Drug and Alcohol Dependence Jan
    Hildebrandt, T., Lai, J.K., Langenbucher, J.W., Schneider, M., Yehuda, R., Pfaff, D. (2011). The
    Diagnostic Dilemma of Pathological Appearance and Performance Enhancing Drug Use. Drug and Alcohol Dependence. 114: 1-11.
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