João Vítor Dalanhol

Customer Success Manager

RemoFirst

May 2026 - Current (3 months)

Associate Customer Success Manager

RemoFirst

Sep 2025 - Apr 2026 (8 months)

Legal Tech Advisor

GEDITech Grupo de Estudos de Direito Inovação e Tecnologia

Jan 2025 - Current (1 year 7 months)

- Co-founded and led a multidisciplinary legal innovation group connecting Law, Technology, and the Innovation Ecosystem of Santa Catarina, with national reach across 5 Brazilian states. Defined strategic roadmap, mission, long-term goals, and positioning within Brazil’s legal-tech and academic communities. - Built a collaborative network of 26 members across Santa Catarina, São Paulo, Rio de Janeiro, Pernambuco, and Bahia, fostering active engagement in thematic discussions and projects. Coordinated annual agendas of training, workshops, and public events on legal innovation, AI, digital rights, and data protection. - Mentored student leaders and facilitated peer knowledge exchange on legal-tech topics, strengthening academic leadership. N

Customer Success Manager

Zomer Righetto Legal Department

Jan 2024 - Sep 2025 (1 year 9 months)

- Built the Customer Success function from the ground up, defining scalable workflows, KPIs, and lifecycle processes across high-touch, low-touch, and tech-touch segments. Created onboarding flows and engagement strategies focused on Net Revenue Retention (NRR), churn reduction, and upsell enablement. - Managed a portfolio of 15 Mid-Market and Enterprise clients via HubSpot CRM, Intercom, and automated lifecycle tools. Designed segmentation and health scoring models using CSAT, NPS, and churn risk indicators. Led onboarding, strategic check-ins, and client training to boost product adoption and shorten time-to-value. - Developed playbooks, CRM workflows, and nurturing campaigns for tech- and low-touch clients. Delivered QBRs to highlight RO

Legal Tech Event Planner

GEDITech Grupo de Estudos de Direito Inovação e Tecnologia

Feb 2023 - Dec 2024 (1 year 11 months)

- Planned and executed 25 academic events on legal innovation topics, including AI, Blockchain, Startup Law, LGPD, and Big Tech regulation, reaching diverse audiences across Brazil. Led end-to-end strategy, coordination, and delivery of academic events, from concept design to execution and post-event analysis Managed a multidisciplinary team of 3 people, ensuring timely delivery and consistent event quality. - Defined event calendars, themes, formats (hybrid/digital), and KPIs, including participant volume, retention, and satisfaction scores - Oversaw event budgeting, cost optimisation, and sponsorship coordination to ensure financial sustainability - Curated high-level speakers from academia, legal tech companies, and public institutions,

Corporate Legal Assistant

Zomer Righetto Legal Department

Feb 2023 - Dec 2023 (11 months)

- Provided legal advisory to 12 early-stage startups across SaaS, e-commerce, marketplaces, and platform-based models. Drafted and reviewed 250+ documents including NDAs, service contracts, privacy policies, and Terms of Service. Led legal support during Seed and Series A rounds—covering due diligence, risk assessments, and regulatory reviews. - Delivered strategic LGPD consulting, including Impact Reports and implementation plans. Drafted legal opinions on civil liability, IP, AI applications, and digital innovation. Advised on contractual negotiations involving partners, suppliers, and investors across sectors. - Monitored litigation and administrative procedures affecting clients. Developed legal playbooks and onboarding content to train

Co-founder

GEDITech Grupo de Estudos de Direito Inovação e Tecnologia

Feb 2023

- Co-founded and scaled a national legal innovation group exploring intersections of Law, Technology, and Innovation; expanded to 26 members across five Brazilian states by Dec 2024 - Spearheaded digital growth strategy, increasing visibility, engagement, and cross-state collaboration - Secured institutional partnerships with innovation labs, legal-tech firms, and academic research centres Designed and delivered a continuous learning agenda with high-impact workshops, training sessions, and thematic deep-dives - Led public legal-tech events to democratize access to cutting-edge legal knowledge and foster civic engagement - Cultivated a culture of critical thinking, interdisciplinary dialogue, and open innovation in group activities - Mentor

Project Manager

Locus Iuris Consultoria Jurídica

Jan 2022 - Dec 2022 (1 year)

- Managed the Projects Department, overseeing 100+ legal consultancies in tax law, LGPD, IP, and contract law. Delivered R$800K+ in revenue while sustaining an NPS of 80. - Led a multidisciplinary team of 7 (3 Coordinators, 4 Trainees), establishing a feedback-driven, high-performance culture recognised as a firm benchmark. Defined and executed strategic roadmap, OKRs, and KPIs (NPS, CSAT, SLA), ensuring alignment with executive goals. - Supervised complex projects: full LGPD compliance for 6 companies, IP/trademark support for startups, and tax-immunity cases with national legal impact. Led legal operations for the 16th UFSC Law Congress (7,500+ attendees), ensuring end-to-end compliance. - Developed and delivered training on legal product

Project Coordinator

Locus Iuris Consultoria Jurídica

Sep 2021 - Jan 2022 (5 months)

- Supported the end-to-end management of 15+ legal consulting projects, including trademark registration and contract drafting, and was recognised as the top-performing coordinator for H2 2021. - Managed direct client communications to gather legal needs, define scopes, and align expectations throughout the service lifecycle. Participated in legal project training programs to sharpen client service and technical execution - Drafted legal documents (contracts, opinions, compliance reports) under senior supervision, ensuring accuracy and relevance to client goals. Tracked project KPIs (SLA compliance, delivery time, CSAT), implementing improvements in communication, turnaround time, and client experience. - Standardised internal documentatio

Data Analysis Researcher

CNPq

Aug 2021 - Aug 2025 (4 years 1 month)

- Led a funded academic research project on the jurimetrics of Brazil’s National Security Court (1936–1945), integrating legal theory, political history, and data science to uncover judicial behaviour under authoritarianism. - Collected data from 281 cases and 930 defendants using legal databases and digitised archives. Built a structured legal database with 43 variables (e.g., demographics, political affiliation, trial timelines, charges, outcomes) and engineered a custom Excel system for advanced filtering, statistical modelling, and visualisations. - Developed empirical indicators—conviction rates, appeal success, trial durations—to support hypothesis testing. Used AI tools (Claude) to automate data extraction from scanned legal document

Influencer Marketing Coordinator

Locus Iuris Consultoria Jurídica

Aug 2021 - Sep 2021 (2 months)

- Led a digital campaign to promote legal services to startups via influencer marketing and educational content. Negotiated and executed influencer partnerships reaching 100K+ views and 5x ROI. Monitored legal tech trends to inform marketing tone and brand positioning - Produced legal content (e-books, newsletters, blog articles) with SEO and inbound marketing alignment - Managed performance analytics and adapted strategies for higher engagement and lead generation Key Achievement: - Executed a campaign that generated high-quality leads and significantly expanded brand awareness for trademark legal services

João Vítor Dalanhol

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