Douglas Reed

Vice President - Global HR Operations & Program Service Delivery

Rimini Street

Aug 2023 - Current (3 years 1 month)

Vice President of HR Process and Systems

WM

Jul 2019 - Dec 2022 (3 years 6 months)

Served in the newly created position of Vice President of HR Process and Systems (HR Operations) reporting directly to the CHRO with primary responsibility for leading HR Technology, Workforce Planning and Analytics, Payroll, Knowledge Management, and multiple other HR Service Teams. Key contributor to the HR leadership team charged with creating exceptional employee experiences by establishing best practices for program administration, procedures, policies, and standards. Collaborated closely with other HR COE’s, HR field partners, and internal business leaders to operationalize the overall service delivery strategy to ensure systems, processes, tools, and offerings are aligned to support the broader business needs and objectives.

Senior Vice President - Global Head of HR Operations

CBRE

Nov 2015 - Mar 2018 (2 years 5 months)

In a newly created position, served as the SVP, Global Head of HR Operations reporting directly to the CHRO. Working closely with other members of the Global HR Leadership Team and key business leaders across the world, this position was responsible for setting direction and delivering on all aspects of HR Operations. Areas of responsibility included: HR Shared Services; HR Technology (HRIS); HR and Workforce Analytics (Data Analytics); and Global Payroll.

President - Oracle HCM Users Group

Oracle HCM Users Group OHUG

Jun 2014 - Jul 2016 (2 years 2 months)

Oracle HCM Users Group (OHUG) is an organization devoted exclusively to providing users with valuable insight into Oracle E-Business Suite, PeopleSoft and Oracle HCM Cloud (including Taleo Business, Taleo Enterprise and Taleo Learn) applications. OHUG provides its members with in-depth training sessions from industry experts, along with the opportunity to share experiences and best-practices information with colleagues using the same applications. OHUG also enables users to interface directly with Oracle executives, product managers, and development, gaining knowledge about new functionality directly from the source and ultimately influencing the future direction of the entire Oracle HCM product suite. Our Mission: The Oracle HCM Users

VP - IT Business Relationship Manager

CBRE

Mar 2014 - Nov 2015 (1 year 9 months)

Served as the key strategic interface between the IT organization and the Global Shared Services business units for the purpose of aligning business and IT strategy. These business units included Human Resources, Finance and Legal (among others). Worked closely with the business to create and maintain IT strategic plan (Technology Roadmap). Ensured the development and delivery of applications and services that met the key business objectives and adhered to CBRE's technology and data architecture. Was responsible for leading the prioritization of application development efforts, utilizing a business case approach. Also was responsible for creating and submitting all relevant CapEx requests from the business.

Treasurer & VP of Financial Affairs - OHUG

Oracle HCM Users Group OHUG

Aug 2009 - Jun 2014 (4 years 11 months)

VP, HR Operations

CBRE

Jun 2008 - Mar 2014 (5 years 10 months)

Served as the Vice President of HR Operations for CBRE, Inc. in Dallas, Texas. Under my strategic leadership and guidance, the HR Operations team maintained the overall responsibility for the internal HR Service Center, Payroll Administration, Data Entry and Records Administration for over 23,000 CBRE employees in both the United States and Canada. In addition to the North American Operations, I led the global HRIS teams that had overall responsible for the global implementation and ongoing support of the PeopleSoft HCM application (including North America, Asia Pacific and EMEA).

Director - Client Services Management

Fidelity Investments

Oct 2006 - Jun 2008 (1 year 9 months)

Served as the key contact for 4 large Corporate Market retirement plan accounts with assets exceeding $6 billion. Primary responsibilities included: the day-to-day product and service delivery; scoped and initiated plan projects/corporate events; lead quality process enhancements and monitored overall service performance.

Director - Service Delivery Operations

Fidelity Investments

Jul 2003 - Oct 2006 (3 years 4 months)

Provided strategic direction and national leadership for up to 6 managers and 64+ Service Delivery Specialists in 5 national and international call center locations. Primary responsibilities included: coaching and mentoring of team members; conducting client and prospect presentations; leading call center service recovery opportunities across client base; partnering with internal business contracts to reduce non value added call volumes.

Director - Customer Support Services

Fidelity Investments

Oct 1999 - Jul 2003 (3 years 10 months)

Delivered strong leadership for a team of 8 to 10 managers and 180+ associates in a call center environment. Primary responsibilities included: coordinating and executing on operational excellence and managing quality in the areas of customer satisfaction, staffing, financial planning, regulatory compliance and human resource management; coaching and mentoring of team members; national point of contact for 30+ clients (mostly Fortune 500 companies).

Team Leader - Client Relationship Management

Fidelity Investments

Sep 1995 - Oct 1999 (4 years 2 months)

Led Fidelity Emerging Corporate Market Relationship Managers in the growth, development and retention of defined contribution retirement servicing for small to mid-sized companies. Further strengthened key relationships with clients through targeted marketing, investment information and communication. Frequently participated in sales finals and client forums.

Client Manager - Customer Relationship Management

Fidelity Investments

Aug 1994 - Sep 1995 (1 year 2 months)

Achieved excellence in workplace solutions by managing and executing day-to-day administration and operations activities for clients in the Fidelity Emerging Corporate Market.

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