Vice President Talent Acquisition, Real Estate & Workplace Experience
Intercom
Aug 2016 - Jul 2025 (9 years)
Intercom is redefining customer service through AI and transforming how businesses interact with their customers. Our AI agent, Fin, is the most advanced customer service AI on the market—setting a new industry standard for seamless, always-on support. We move fast, innovate relentlessly, and deliver game-changing value to our customers.
I have built and scaled our global recruitment function end-to-end, growing the team from 5 to 40+ across technical recruitment, go-to-market hiring, executive search, recruiting operations, and employer brand. Over the course of my tenure, Intercom has scaled from 200 to 1,000+ employees across San Francisco, Dublin, London, Sydney, and Chicago. Additionally, I lead our corporate workplace experience and