C

Chapin Flynn

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Senior Vice President at Mastercard
United States

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  • Mastercard
    Senior Vice President, Transit and Urban Mobility
    Mastercard
    Jun 2022 - Current (4 years 5 months)
    • Built Mastercard’s brand and associated product portfolio in the urban mobility space to drive hundreds of millions of direct revenue and over $1B in indirect revenue
    • Led Mastercard’s global efforts to become the technology partner of choice for delivery of scalable, frictionless, urban mobility (transit, micromobility, and automotive) solutions.
    • Built and cultivated global partnerships with multinational corporations, distinguished academic institutions, and cities
  • Mastercard
    Senior Vice President, Enterprise Partnerships
    Mastercard
    Oct 2021 - Jun 2022 (9 months)
  • Mastercard
    Senior Data Advisor and Senior Vice President, Mastercard Center for Inclusive Growth (secondment)
    Mastercard
    Jul 2020 - Nov 2021 (1 year 5 months)
    • Led Mastercard’s philanthropic efforts around Data for Social Impact, including the co-founding of data.org with the Rockefeller Foundation
  • International Trade Administration
    Advisory Council Member
    International Trade Administration
    Feb 2019 - Aug 2022 (3 years 7 months)
    Appointed to the principal advisory body (Trade Finance Advisory Council) to the Secretary of Commerce on matters relating to access to trade finance for U.S. exporters.
  • Mastercard
    Senior Vice President, Enterprise Partnerships
    Mastercard
    Feb 2019 - Jul 2020 (1 year 6 months)
    • Led global Track Trade Directory product development and enterprise partnerships and sales in the Americas
    • Broke new ground by creating partnerships in areas that, just a few years ago, were totally foreign to Mastercard’s core business (source-to-pay networks, trade finance FinTechs, ERP providers, NGOs, and more)
  • Mastercard
    Vice President, Enterprise Partnerships
    Mastercard
    May 2017 - Feb 2019 (1 year 10 months)
    • Joined Mastercard as the second full-time employee in a new division charged with building a non-card-based B2B business at Mastercard
    • Evolved the vision of B2B at Mastercard from whiteboard sketches to a fully incubated product, including more than 10 new partnership agreements, the creation and execution of marketing plans, legal, privacy, and compliance clearances, and more
    • Built the Mastercard Track Trade Directory—a global database of more than 210M business operating in 171 countries, including business identity, firmographic, and compliance data
  • CoStar Group
    Vice President, Data & Research Operations
    CoStar Group
    Jan 2014 - Feb 2017 (3 years 2 months)
    Provided strategic leadership to engineer the data evolution necessary for the successful expansion of Apartments.com, the most aggressive undertaking in CoStar’s history. Introduced and operationalized the concepts of bulk data sourcing and integration; measured and improved drivers of customer satisfaction, off-shoring, and stratified data maintenance across Research and Operations.
    • Managed a team of 250 on-shore and 70 off-shore team members, including a $25M annual budget, across the following disciplines: Commercial Real Estate & Tenant Research, Data Governance, and Fraud Detection and Prevention, which improved data quality and maxi
  • Hibu
    Head of US & UK Data Services
    Hibu
    Aug 2011 - Jan 2014 (2 years 6 months)
    As a member of hibu’s leadership team, transformed the culture and product offerings from a traditional directory-centric model to a robust and comprehensive multi-channel marketing solution. Built technology, organization, processes and disciplines necessary to power a global business data services company:
    • Led 135 team members and directed a $12M annual budget in the creation of all free information appearing in hibu’s print and online products and the creation of all sales lead data in use in the US and UK. Remotely managed an additional 150 hibu team members in the Philippines.
    • Managed teams charged with design and use of Customer Relationship Management (CRM), Master Data Management (MDM), and data warehousing technologie
  • Hibu
    Associate Vice President, Data Services
    Hibu
    Jan 2008 - Aug 2011 (3 years 8 months)
    Directed a team of 250 US-based team members in the creation of all print and Yellowbook.com free listing data and assembly of company-wide sales lead data.
    • Achieved the lowest turnover of any AVP in the company by ensuring that team members were engaged, felt valued, and were empowered to drive positive change.
    • Oversaw the startup of Listings Operations in the Philippines which dramatically lowered operating costs while maintaining consistently high data quality.
    • Improved data accuracy (from 83% to 97.2%), completeness (10-fold increase in depth of available business data), and timeliness (every record in the database updated
  • Db
    Leader, US Quality Assurance
    Db
    Jun 2003 - Jan 2008 (4 years 8 months)
    Managed U.S. customer service and data quality assurance, national account update function, fraud prevention, print material publishing, and transactional database update teams while serving as Winning Culture champion and service manager for a 400-seat outsourcing arrangement.
    Dramatically reduced operational cost and improved employee satisfaction while implementing programs to make D&B data unassailable:
    • Led 51 team members across nine functional groups to drive improvements to data accuracy, completeness, and timeliness.
    • Reduced departmental expenses by 30% while improving productivity by more than 17%. Delivered annual expenses to within 0.5% of forecast.
    • Drove a 92% customer satisfaction index by delivering
  • Prudential Financial
    Director, Program Management Office
    Prudential Financial
    May 2001 - Jun 2003 (2 years 2 months)
    Led teams of internal consultants on multiple large-scale initiatives including: systems implementations, accounting reconciliations, and vendor process streamlining.
    • Led a team to build a tax system that was responsible for movement and reconciliation of almost $10 billion annually.
    • Lowered operating expense associated with commissions payments by identifying and reconciling discrepancies in the existing process.
  • Prudential Financial
    Director, Manager, Associate Manager, Customer Access Team
    Prudential Financial
    Jan 2000 - Jan 2001 (1 year 1 month)
    Led teams of internal operational consultants charged with driving dramatic improvements to customer satisfaction, lowering operational cost, and implementing operations and technology best practices across Prudential’s 15,000 operational team members.
    • Drove more than $2.5M in savings in 10 months.
    • Led cross-functional teams on comprehensive, enterprise-wide reviews of transaction processing centers and call centers.
  • Prudential Financial
    Management Associate, Operations & Systems Corporate Leadership Development Program
    Prudential Financial
    Jan 1998 - Jan 2000 (2 years 1 month)
    • Associate Operations Project Manager, Customer Interface Group
    • Imaging Systems Project Manager, Corporate Technology Services
    • Supervisor, Alliance Insurance Service Center
    • Business Analyst, Customer Access Team
  • Prudential Financial
    Supervisor, Senior Benefits Representative, Benefits Representative, Retirement Services
    Prudential Financial
    Jan 1996 - Jan 1998 (2 years 1 month)
Education verified_user 0% verified
  • Lehigh University
    BA, English
    Lehigh University
    Jan 1992 - Jan 1996 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • I
      CEO "Force for Good" Awardee
      Issued by Mastercard
      The CEO "Force for Good" award was created to honor the outstanding community and public service contributions by Mastercard employees.
    This is a community-created genome.