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Tracy Hockenberry

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Executive Leader | PMO Leader | Operations Management | Strategy & Digital Transformation | Healthcare | Consultant | Driving Business Growth through M&A Int...
Pennsylvania, United States

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  • New Directions Mental Health
    Market Vice President
    New Directions Mental Health
    Jul 2023 - Current (3 years 4 months)
  • M
    Managing Partner
    Nov 2021 - Current (5 years)
    Helping companies undergo digital transformation and transform business processes to deliver the highest ROI in business operations. Transform existing business practices by identifying underperforming areas and recommending viable solutions. Prioritize customer service and delivery, while overseeing key account management. Facilitate timely completion of projects by creating risk registers, hosting risk workshops, gathering artifacts, and organizing schedules. โ™ฆ Drive transformational growth through improving foundational business processes and delivering operational excellence. โ™ฆ Minimize risk on behalf of clients and the company through effective contract negotiation, ensuring contracts contain proper coverage. โ™ฆProvide operational and s
  • New Story
    Senior Director of Project Management Office (PMO)
    New Story
    Sep 2020 - Nov 2021 (1 year 3 months)
    Administered strategic direction within enterprise wide PMO by introducing processes, quality standards, portfolio roadmap, and health dashboard. Steered company toward achieving objectives by implementing scalable technology, process improvements, and prioritization framework. Surpassed client expectations during multiple end-to-end projects through stakeholder communication, vendor management, and liaising with project teams. Adapted PMO policies, methodologies, standards, and tools, while refining best practices and solutions. Here are some of the highlights of my achievements: โ™ฆ Originated standards and processes to set the direction for the Enterprise Project Management Office (PMO); advanced and standardized program planning and manag
  • New Story
    Director of IT Business Systems; Director of Enterprise PMO
    New Story
    Apr 2017 - Sep 2020 (3 years 6 months)
    Transformed the IT department by building a business systems team, structuring roles, guiding the existing team through change, and creating a high-performance, inclusive environment. Delivering executive-level leadership, in the divesture of the company, including gathering data and planning resources to integrated systems during company mergers and acquisitions. Established department budget and defined IT strategy roadmap. Added value to the business through strategic planning, continuous improvements, and driving operational efficiency with technological solutions. In partnership with CIO, instituted the first Governance Board that prioritized project requests according to business value and advocated for business leaders to invest in I
  • New Story
    Electronic Health Records Director
    New Story
    Jul 2014 - Apr 2017 (2 years 10 months)
    Working with Salisbury Management, Inc., I undertook responsibilities as an Executive leader and health information management professional. Overseeing behavioral healthcare systems management, I integrated projects and adjusted project scope, timing, and budgets. Directing the coordination of project activities and resources across the organization, I maximized efficiency and minimized conflict. Hiring, managing, and coaching a team, I drove optimal performance. I contributed significantly to the audit process for billing, claims, security, end-user access, HIPAA, and all regulatory compliance requirements. Here are some of the highlights of my achievements: โ™ฆ Championed enterprise implementation of an electronic health record system; impr
  • P
    President
    Sep 2012 - Current (14 years 2 months)
    Innovator and entrepreneur with over 20 years in business leadership. Drive Personal Fitness, LLC is a private personal training studio which provides both in-person and online fitness, nutrition, life coaching and corporate wellness services. โ™ฆ Co-Creator of Drive Fit Project, an online training solution delivering fitness and nutrition solutions for weight loss, muscle gain, and coaching. โ™ฆ Responsible for all business planning, operations, social media content development and scheduling, and marketing for online community. โ™ฆ Proficient in customer relations, financial management, driving operational excellence and business development. โ™ฆ Responsible for new program development, including all aspects of product launch and advertising camp
  • N
    Director of Operations
    New Story (formerly Milestones Community Healthcare, Inc)
    Feb 2009 - Apr 2017 (8 years 3 months)
    As Director of Operations, I held sole accountability for all business operations, across 5 large behavioral health programs in the Western region. Holding extensive knowledge of the industry, I partnered with the VP/COO on business planning, program expansion, and policy and procedure development. Responsible for program budgeting, reporting, KPIs, and monitoring the competitive landscape to ensure New Story remained a preferrred provider for services. Here are some of the highlights of my achievements: โ™ฆ Advanced business performance; grew region from one to five behavioral health programs, confirmed compliance with program regulations, licensure requirements, and internal policy. โ™ฆ Expanded availability of Summer Therapeutic Activities P
  • M
    Program Director
    Milestones Community Healthcare, Inc
    Apr 2007 - Feb 2009 (1 year 11 months)
    Leadership role responsible for oversight of all daily operations of Behavioral Health Rehabilitative Program. โ™ฆ Successfully managed program expansion across multiple counties. โ™ฆ Maintain compliance with the Medical Assistance and managed care regulations. โ™ฆ Improved audit scores to achieve 98% compliance through compliance measures. โ™ฆ Improved operational efficiencies by 65% with regulatory items impacting client care. โ™ฆ Respond in a timely manner to any inquiries and/or concerns received from families, districts, MCOs, etc. โ™ฆ Review financial statements to determine financial stability of the program. โ™ฆ Promote program growth and quality of services through a consistent flow of referrals, interaction with external agencies/governmental b
  • M
    Clinical Coordinator
    Milestones Community Healthcare, Inc.
    Nov 2004 - May 2007 (2 years 7 months)
    Leadership role responsible for managing clinical and operational practices across all programs within the Western region. Responsible for implementing operations strategy, structure, and processes. โ™ฆ Successfully prepared company for JCAHO accreditation with 100% success through all audits for reaccreditation; JCAHO is the largest accreditation commission in the U.S. for quality patient care. โ™ฆ Developed company protocols and procedures to successfully meet compliance with the Medical Assistance and managed care regulations. โ™ฆ Maintained compliance with CASSP principles, MCO and DPW regulations, and principles of cultural competence. โ™ฆ Developed program intake process, including documentation and workflows, to ensure efficient processes fo
  • M
    Behavioral Specialist Consultant and Mobile Therapist
    Milestones Community Healthcare, Inc.
    Aug 2003 - Nov 2004 (1 year 4 months)
    As a Behavioral Specialist, I was the lead member of a multi-disciplinary team responsible for the implementation of therapeutic skills acquisition and behavior modification protocols for clients primarily diagnosed with a Mental Health/Behavioral Health Disorder. I was responsible for development of the treatment plan and monitoring the client's treatment program while working with the Mobile Therapist and Therapeutic Staff Support. As a mobile therapist, I was a member of a multi-disciplinary treatment team responsible for assisting families to develop coping skills with family stressors related to their child's diagnosis. In addition, I provided individual counseling to the identified client, client and siblings, parents, and family as a
Education verified_user 0% verified
  • West Virginia University
    master, M.A., Counseling
    West Virginia University
    Jan 2001 - Jan 2003 (2 years 1 month)
  • University of Pittsburgh
    bachelor, B.S., Psychology
    University of Pittsburgh
    Jan 1998 - Jan 2001 (3 years 1 month)
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