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Armando Terreros

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Customer Success & Onboarding Specialist | Building Trust, Driving Activation, and Turning Clients into Long-Term Advocates | SaaS | Fintech
Mexico City, Mexico
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  • Hootsuite
    Account Manager
    Hootsuite
    Jan 2026 - Current (9 months)
    Mid-Market Account Manager for NAMER Clients
  • Owner.com
    Launch Specialist - Onboarding Operations
    Owner.com
    Apr 2025 - Sep 2025 (6 months)
    • Owned the end-to-end client onboarding lifecycle, ensuring a smooth transition from Sales to Customer Success and the successful deployment of SEO-optimized websites, online ordering systems, custom mobile apps, and CRM integrations.
    • Served as a strategic partner and main point of contact, leading 1:1 onboarding sessions focused on training, consultation, and adoption to accelerate time-to-value and align with client growth goals.
    • Managed all client communications across calls, texts, and email to maintain engagement, resolve issues, and guide accounts toward full platform activation.
    • Collaborated cross-functionally with SEO, Product, Support, Billing, and Success teams to remove implementation barriers and ensure del
  • Stripe
    Operations Specialist - New Products and Integrations
    Stripe
    Apr 2024 - Apr 2025 (1 year 1 month)
    Served as the primary point of contact for B2B clients ranging from SMB to Enterprise, delivering technical support and issue resolution for Stripe’s Banking-as-a-Service products, including Issuing, Treasury, Capital, and Terminal while maintaining a CSAT above 4.5. Troubleshot Stripe’s API and integrations to diagnose technical issues, guide clients through implementation challenges, and ensure seamless functionality across payment and financial workflows. Partnered cross-functionally with Product, Engineering, and Operations teams to resolve product issues, optimize workflows, and maintain accurate internal documentation. Show less
  • Autodesk
    Activation Specialist - Autodesk Construction Cloud
    Autodesk
    Apr 2023 - Mar 2024 (1 year)
    Owned the onboarding and activation journey for AMER and EMEA clients, serving as the primary point of contact and ensuring seamless setup of Autodesk Construction Cloud (ACC). Collaborated cross-functionally with R&D, Product, and Leadership teams to surface client insights, suggest product improvements, and deliver smooth transitions to Customer Success. Led personalized 1:1 onboarding sessions and guided clients through their first project setup, driving early adoption and platform confidence across user roles. Tracked onboarding milestones and KPIs (ticket volume, CSAT, success rate, and QA) in SalesForce dashboards to maintain SLA compliance and proactively address risks to client readiness and satisfaction. Maintained a CSAT score abo
  • DoorDash
    Mentor and Training Assistant
    DoorDash
    Aug 2022 - Apr 2023 (9 months)
    Mentored and onboarded new Customer Support Agents post-ramp through structured 1:1 coaching and live product training, maintaining training documentation and performance reporting while driving 80% on-target KPI achievement (CSAT, FCR, AHT, QA) within the first three weeks through data-driven enablement.
  • DoorDash
    Customer Support Mentor and Training Assistant
    DoorDash
    Apr 2022 - Apr 2023 (1 year 1 month)
    Mentored and coached new Customer Support Agents during their ramp-up period (“After Nesting”), leading structured 1:1 sessions three times per week to reinforce best practices and build confidence in live support environments. Facilitated live onboarding and product training sessions leveraging LMS resources and internal tools to build technical proficiency and confidence across new hire groups while maintaining up-to-date knowledge bases and ensure training content reflected current tools, processes, and customer experience standards. Created and maintained performance reports in Looker Studio using data from Tableau, Salesforce, and Slack Workflows to monitor KPI improvements among new agents and share data-driven insights with Operation
  • DoorDash
    Tier 3 Dasher Support Agent
    DoorDash
    Apr 2022 - Aug 2022 (5 months)
    Delivered high-volume live support for AMER customers across app troubleshooting, payments, and account management with an empathy-first, resolution-driven approach, while supporting team performance through KPI tracking, huddles, and targeted 1:1 coaching during leadership coverage.
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