D

Denise Harkins Mccraw

About

Detail

Change Management|Business Transformation|Program Director|Strategic Initiatives|Operations
United States
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Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • The Standard
    Director Billing & Enrollment Operations
    The Standard
    May 2025 - Current (1 year 5 months)
  • The Standard
    Sr Change Manager
    The Standard
    Mar 2022 - May 2025 (3 years 3 months)
  • Johnson & Johnson
    Change Leadership Manager
    Johnson & Johnson
    Apr 2018 - Mar 2022 (4 years)
    Responsible for driving faster adoption, higher utilization, and proficiency of our programs and services resulting from changes introduced by Technology Services to a global audience. Role includes increasing benefit realization, value creation, and the achievement of business results and outcomes. Support an organization of ~2000 associates globally. Recent Programs
    • Application Asset Management capability. Responsible for strategy development and delivery of business readiness activities including change management, communication, training workstreams for multi-year program. Creation and running of multi-sector global change networks.
    • Application Development supplier rationalization program. Responsible for strategy developm
  • Stewart Title
    Sr. Change Manager
    Stewart Title
    Apr 2016 - May 2017 (1 year 2 months)
    A direct report to the Chief Operating Officer, responsible for advising, designing and implementing change at all levels of the organization. Partner with the executive team and operations staff on change management, cultural transformation issues, and communications. Partner with strategic initiative leads to plan and deploy programs and projects throughout the enterprise.
    • Enterprise Change Strategy development and execution for four lines of business and home office (shared service) functions.
    • Initial deployment of Workplace by Facebook.
    • Direct Operations reorganization.
    • Interim head of Internal Communications, which covered +6000 employees, facilitation of enterprise town halls, weekly communications and targ
  • V
    VP Strategic Initiatives & Enterprise Change Management.
    Jan 2013 - Jan 2016 (3 years 1 month)
    A direct report of the Chief Business Officer (formerly CIO) responsible for critical strategic initiative delivery. Championed change management disciplines to ensure the processes, structures, and tools for program deliver were consistent. Generated key result areas: business service strategy/planning, project strategy/planning, communication and change management, and continuous improvement performance management.
    • Led all aspects of the United Guaranty Horizon Project, a $60M core system replacement initiative; result in significant business transformation for the enterprise.
    • Horizon project software selection was completed in (16) weeks.
    • Created and executed change management and organizational design plans for IT a
  • V
    VP, Change Management and Digital Operations
    Jan 2013 - Jan 2014 (1 year 1 month)
    Led large-scale enterprise-wide projects that incorporate a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives. Integrated how the big picture of the initiatives comes together from definition through implementation on implications across the business.
    • Oversaw Enterprise Training, Business Process Improvement, Systems Coordination and Digital Imaging teams.
    • Directed report total > (100) to include (3) Directors and (1) Senior Project Manager.
    • Led United Guaranty governance process and Investment Decision Board process.
    • Acted as Insurance Operations business sponsor and leader to operationalize Insurance Risk Models for mortgage insurance underw
  • A
    AVP, Change Management
    Jan 2010 - Jan 2013 (3 years 1 month)
    Led teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes. Effective stakeholder engagement and communications. Ensured organizational alignment in the design and execution of initiative efforts.
    • Managed digital operations and underwriting and loss management operations improvement through business support analysts, system coordination and operations training. Managed one exempt and (4) non-exempt employees with a budget of $1.5M.
    • Analyzed and reorganized United Guaranty Enterprise Services (Training, Business Process Improvement, Project Management, Governance & Investment Decision Board) resulting in the eli
  • Aon
    Client Relationship Manger / Project Manager
    Aon
    Apr 2009 - Jul 2010 (1 year 4 months)
    Directed client-specific initiatives related to employee benefits servicing as an integral resource for departmental process improvement and new client implementations. Provided flexible spending account administration expertise to staff within Employee Benefits Outsourcing division.
  • Deluxe
    Continuous Improvement/Project Manager
    Deluxe
    Jan 1997 - Jan 2009 (12 years 1 month)
    Led strategy development and implementation of operation process to drive operations growth. Process included defining, analyzing, and controlling initiatives within Financial Service and Small Business segments realizing significant cost savings . Drove process improvement improvements with focus through training, project management and systematic development and deconstruction of enterprise programs.
Education verified_user 0% verified
  • University of North Carolina at Greensboro
    bachelor, BA, Liberal Studies
    University of North Carolina at Greensboro
    Jan 2004 - Jan 2009 (5 years 1 month)
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