Juan Camilo Montes

Account Manager

Vendoroo

Jan 2026 - Current (10 months)

• Manage and grow a portfolio of client accounts, serving as the primary point of contact to ensure long-term relationships, satisfaction, and retention.
• Own client onboarding, ongoing communication, and issue resolution, coordinating cross-functional teams to deliver timely and effective solutions.
• Monitor account performance, identify risks and opportunities, and proactively propose improvements aligned with client goals and business objectives.
• Act as the voice of the client internally, escalating feedback and collaborating with Product, Operations, and Leadership teams to improve workflows and service quality.
• Drive account health through clear expectations, performance tracking, and consistent follow-ups, en

AI Quality Manager

Vendoroo

Jul 2025 - Jan 2026 (7 months)

AI Quality Manager | Vendoroo As an AI Quality Manager, I lead end-to-end maintenance operations across diverse property management platforms, overseeing every stage of the workflow—from triage to resolution. I ensure quality, accuracy, and efficiency in AI-driven maintenance coordination while proactively initiating communication with tenants, property managers, owners, and vendors to drive fast and effective outcomes. Key Responsibilities:
• Process Oversight & Supervision: Manage the entire maintenance workflow, ensuring seamless execution from work order creation to closure across platforms like Appfolio, Rentvine, Buildium, and Propertyware.
• Stakeholder Communication: Initiate and manage clear, proactive communication with

AI Coordinator

Vendoroo

Apr 2025 - Jun 2025 (3 months)

AI Maintenance Coordinator | Vendoroo As an AI Maintenance Coordinator, I oversee maintenance operations across multiple property management platforms, ensuring seamless work order processing through AI-driven workflows. My role involves optimizing vendor management, enhancing resident communication, and maintaining quality control to streamline property maintenance. Key Responsibilities:
• Work Order Management: Supervise and process maintenance requests using AI-assisted triage across platforms like Appfolio, Rentvine, Buildium, and Propertyware.
• Resident & Vendor Coordination: Ensure clear communication between tenants and service providers, facilitating efficient scheduling and job completion.
• Quality Assurance & Audi

AI Coordinator Assistant

Vendoroo

Mar 2025 - Apr 2025 (2 months)

AI Maintenance Coordinator Assistant | Vendoroo As an AI Maintenance Coordinator Assistant, I manage work orders across multiple property management platforms, ensuring efficient maintenance operations through AI-driven workflows. My role involves coordinating vendor assignments, optimizing resident communication, and overseeing quality control to maintain seamless property upkeep. Key Responsibilities:
• Work Order Management: Oversee and process maintenance requests using AI-assisted triage across platforms like Appfolio, Rentvine, Buildium, and Propertyware.
• Resident & Vendor Coordination: Facilitate clear communication between tenants and service providers, ensuring timely job completion.
• Quality Assurance & Auditing:

Interpreter

Lingüistica International

Mar 2024 - Apr 2025 (1 year 2 months)

My job involved interpreting a wide range of calls, including those related to medical services, social services, public services, and law enforcement, from English to Spanish and vice versa. I facilitated clear communication between professionals and Spanish-speaking individuals, ensuring that vital information was accurately conveyed in both languages. This role required strong linguistic skills and a deep understanding of the terminology specific to each field.

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Music Producer

Ballroom Records

Nov 2022 - Dec 2022 (2 months)

I released a single on an independent music label, handling all aspects of production and recording. The single was recognized as one of the best new Hype Melodic House & Techno tracks for November 2022 on Beatport, showcasing my artistic vision and production skills. While the label managed the distribution, I focused on creating high-quality music that resonated with listeners and helped establish my presence in the electronic music scene.

Translator

Levity Products, Inc

Jan 2021

In this position, I was responsible for translating the Levity Products website and instruction manuals from English to Spanish. My work involved ensuring accurate and culturally appropriate translations, maintaining the original meaning and intent of the content, while making it accessible to Spanish-speaking customers. This required attention to detail and a strong understanding of both languages to effectively convey technical and product-specific information.

Customer Service Representative

Amazon

Jun 2020 - Sep 2020 (4 months)

As a Customer Service Representative at Amazon, I was responsible for addressing and resolving customer inquiries and issues. This involved handling a variety of concerns, such as order tracking, product information, returns, and technical support. I focused on providing prompt and efficient solutions to ensure customer satisfaction while maintaining Amazon's high standards of service. My role required strong communication skills, problem-solving abilities, and a customer-centric approach.

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Project Manager

Dutch Canna / Cali Terpenes

Jun 2019 - Mar 2020 (10 months)

As the Project Manager for a medical cannabis company, I was responsible for ensuring the project stayed on track and met all objectives within the stipulated deadlines. My duties included sourcing service providers for the construction site, negotiating contracts, and overseeing the execution of work to ensure it was completed accurately and on time. This role required strong organizational, negotiation, and leadership skills to manage both timelines and quality standards effectively.

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Project Manager

Privee Luxury Safes

Mar 2018 - Sep 2018 (7 months)

As the Project Manager for a luxury safe company, I was responsible for overseeing daily operations and ensuring the quality control of each piece produced. I also played a key role in product quality and development, advising on how to maintain and enhance the luxury standards. Additionally, I was tasked with sourcing material providers and ensuring that their materials met the high-quality expectations set by the company. This position required a strong focus on precision, quality assurance, and supplier management.

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Project Manager

Public Nightclub

Jun 2017 - Dec 2017 (7 months)

As the Project Manager and co-owner of a nightclub, I was responsible for overseeing the construction process, ensuring it stayed on schedule to meet deadlines. My role included sourcing material providers, resolving issues that arose during the development, and ensuring the smooth progression of the project. Additionally, I played a key role in helping develop the overall vision and design of the nightclub, contributing to both its operational and creative aspects. This position required problem-solving skills, resource management, and a hands-on approach to ensure the project's success.

Juan Camilo Montes

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Juan Camilo Montes

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