Eddy Chan

Salesforce Developer

Faye

Feb 2026 - Current (9 months)

Continuing in the same team and role since Faye acquired CRM Science in February 2026

Salesforce Developer

CRM Science - A Faye Company

Sep 2024 - Feb 2026 (1 year 6 months)

Faye acquired CRM Science in February 2026. https://fayedigital.com/press-release/faye-acquires-crm-science At CRM Science, a Salesforce Summit Consulting Partner, I worked on multiple client projects, designing and developing both declarative and programmatic Salesforce solutions across various Salesforce clouds, writing clean, maintainable code, and conducting thorough testing to ensure high-quality results.

Independent Consultant

Parker Dewey

May 2024 - Jun 2024 (2 months)

Completed a micro-internship with a Salesforce Developer training partner, building a custom Email-to-Case process that streamlined service delivery
• Reduced case response and support times by 50% through implementation of Apex Classes, Triggers, unit tests, email routing address configuration, Case Lightning record page customization, and change set deployment
• Documented all configuration steps and a change set deployment script

Salesforce Administrator

Talent Stacker | Salesforce Career Development Program

Oct 2022 - Sep 2024 (2 years)

See my Salesforce projects in the "Projects" section below Talent Stacker is a Salesforce career and professional development program. Members have exclusive access to resources and communities of people eager to help each other grow as Salesforce professionals. Resources include courses and live workshops for certification exam prep, exploring best practices around Salesforce, and personal branding.

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Electrician

Super Electric Construction Company

Mar 2022 - Sep 2022 (7 months)

Delivered a variety of electrical services to commercial clients
• Completed projects on time and under budget through effective communication and teamwork
• Reduced costs by more than $1,000 via accurate measurements and documentation of materials ordered
• Followed safety standards and the National Electrical Code in all construction job sites
• Worked 40–70 hours per week with excellent attendance and initiative Transferable Soft Skills: Communication, Documentation, Project Management, Teamwork, Troubleshooting, Attention to Detail, Problem Solving, Critical Thinking

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Installation & Service Technician

Advanced Contractor Solutions Inc.

Apr 2021 - Jul 2021 (4 months)

Delivered a range of internet and television services to residential clients
• Educated customers and provided exceptional customer service regarding internet and television services
• Troubleshot telecommunication systems by following best practices to ensure successful outcomes Transferable Soft Skills: Communication, Documentation, Teamwork, Troubleshooting, Attention to Detail, Problem Solving, Critical Thinking, Customer Service

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IT Generalist

SMCO, Inc.

Feb 2017 - Sep 2020 (3 years 8 months)

Provided comprehensive IT support and solutions to employees of a small private investment firm
• Solved problems proactively, reducing on-site and remote IT incidents by more than 25% annually
• Optimized processes through increased automation of data entries and repetitive manual tasks using robotic process automation, Transact-SQL, and Microsoft Excel macros
• Administered SaaS products including LastPass, LogMeIn, Microsoft 365, Proofpoint, and Zoom while prioritizing security by adhering to the principle of least privilege
• Backed up and migrated data from on-site servers into SharePoint Online, ensuring data integrity
• Developed an app using JavaScript, CSS, HTML, C#, and SQL to replace a legacy app SMCO fun

Global Information Systems IT Intern

Molex

May 2016 - Oct 2016 (6 months)

• Led a cross-functional team to complete a project on time, resulting in positive feedback from leaders
• Solved problems of the SAP learning management system, improving course completion by 59%
• Matched several thousand rows of data using Microsoft Excel formulas and conditional formatting About 43 interns participated in the Molex 2016 Summer Internship program. My role as an intern involved assisting the project leader of the SAP learning management system, assisting other employees in the IT department, and collaborating on a project with a cross-functional team of interns. The opportunities to learn from business leaders and work with employees globally have been rewarding.

Graduate Research Assistant

Northern Illinois University

Aug 2015 - May 2016 (10 months)

• Updated test scores and grades using Excel for more than 300 students in an accurate and timely manner consistently
• Documented detailed how-to guides to make the job easier for the next research assistant
• Wrote a research paper on the Volkswagen emissions scandal to meet the professor's needs The NIU College of Business offered a course called UBUS 310 - Business Core: Lecture. My role involved assisting the professor who taught operations and supply chain management.

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Eddy Chan

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