Jack Moore

Lead UX Researcher

interactive investor

Apr 2024 - Aug 2025 (1 year 5 months)

As Lead UX Researcher at Interactive Investor, I managed a team of up to five researchers focused on improving the secure site experience. Key projects included redesigning the unsubscribe/leave journey to support retention, iterating on the site’s information architecture and navigation, and leading discovery and design research for updates to the login and overview page. What I’m most proud of, however, is seeing the team grow in both confidence and capability — from supporting colleagues in developing greater independence, to introducing new approaches such as guerrilla research methodologies and research frameworks that strengthened the team’s practice. Show less

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UX Researcher

Oct 2023 - Apr 2024 (7 months)

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Innovation Team Lead

Nov 2022 - Aug 2023 (10 months)

⋅ Established and led a 5-person cross-functional research and innovation team, including core stakeholders on creating a 6-month task and project roadmap for improved neurodevelopmental assessment forms. ⋅ Lead for the research project, resulting in a 20% reduction in pre-assessment time and a 15% increase in diagnoses accuracy. ⋅ Advocated for increased staff social and learning opportunities, leading to in-person/virtual coaching sessions, training events, and Udemy subscription. ⋅ Created and managed a training partnership with a local university, enabling data collection support and neuroimaging equipment training. ⋅ Implemented UX Design tools (Miro, Figma) for wireframing a neural diagnostic application, raising user satisfaction (CS

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Data Analyst

Sep 2022 - Nov 2022 (3 months)

⋅ Developed a staff capacity module that visually represents and monitors availability metrics, enabling senior management teams to make informed decisions and optimise resource allocation. ⋅ Tested the staff capacity module, identifying and improving user experience friction points impacting clinician utilisation, resulting in an 8% increase in uptake. ⋅ Successfully managed the migration of over 100,000 sensitive patient records to a new internal CRM system (Zoho). ⋅ Determined the integration of propriety coding language (Deluge) with Python to facilitate API calls, enabling the seamless uploading of each document to its associated patient record within the CRM. This migration streamlined data management processes, improving accessibilit

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Design Researcher

Mar 2022 - Sep 2022 (7 months)

Identified friction points impacting user experience by conducting a comprehensive analysis of the information architecture (IA). This analysis led to an improved redesign of connectivity between key pages, resulting in a 15% decrease in user abandonment rates. ⋅ Developed and deployed two rounds of remote tree testing and one open card sorting study with 53 customers. This evaluated the IA performance at baseline, determined the optimal customer-generated taxonomy, and demonstrated the improved IA performance by increasing task success rates (24%) and directness scores (14%) ⋅ Utilised Figma for wireframing optional UI designs to be used in click testing and the redesign of the web-platform. This approach also allowed for iterative design

Postdoctoral Research Assistant

London South Bank University

Aug 2021 - Mar 2022 (8 months)

⋅ Identified key factors impacting the implementation of game-based learning through a thematic analysis of in-depth user interviews. This analysis revealed critical friction points, leading to the development of tailored strategies that improved learning outcomes by 23%. ⋅ Developed a comprehensive question structure and facilitated 10 virtual focus groups with diverse European participants. These focus groups generated valuable insights on user preferences and needs, resulting in the refinement of the user- centric learning platform. ⋅ Conducted a thorough review of gamification tools applicable to learning settings. This evaluation led to the adoption of novel techniques techniques that enhanced learner motivation and engagement. ⋅ Prese

Neuroimaging Data Analyst

UNIT9

Sep 2020 - Nov 2020 (3 months)

⋅ Used MatLab to create analytic dashboard illustrating how lap-by-lap changes in neural activity was correlated with the performance of professional motor-sports drivers

Associate Lecturer

Goldsmiths, University of London

Sep 2017 - Sep 2020 (3 years 1 month)

⋅ Delivered over £200,000 of instructional services. Prepared course materials and provided written feedback to over 100 students. ⋅ Provided one-to-one coaching of students in to learn statistical methods (linear regression, multivariate analysis, factor analysis) & software (SPSS, RStudio) and programming languages (R & MatLab). ⋅ Managed University participant recruitment system (SONA) with over £30,000 of funding being advertised, resulting in the recruitment of 100+ participants per months across 30+ projects. Show less

Cognitive Neuroscience Research Assistant

Middlesex University

Apr 2017 - Sep 2017 (6 months)

⋅ Responsible for the maintenance and care of £50,000 worth of research equipment, including the installation of graphics and port cards into PC systems. ⋅ Owned the recruitment & testing of 40+ participants requiring set-up of delicate wearable hardware. ⋅ Modelled impact of brain stimulation techniques on neural pathways

Psychology Research Assistant

Edge Hill University

Jan 2017 - Apr 2017 (4 months)

⋅ Increased study recruitment by over 200%, testing between 25 and 40 people per-week and completing testing phase of research project 2 months ahead of schedule. ⋅ Designed and produced (e-Prime) experimental scripts delivered to over 200 participants. ⋅ Conducted analysis of over 50,000 unique data points using Matlab & SPSS for inclusion in published research.

Public Engagement Volunteer

University College London

Sep 2015 - Aug 2016 (1 year)

During my time as a Master's student at UCL, I have worked extensively on Public Engagement projects and events at the Institute of Cognitive Neuroscience. This included: ♦ Head of HR for 300 capacity conference (Institute's 20th Anniversary) ♦ Event Management ♦ Supported TEDxUCL organisation

Learning Supporter

Kumon

Sep 2013 - Feb 2014 (6 months)

Supported with the setting up and taking down of Kumon after school program. Also, ensured that children were focussed on their studies and supported them when having difficulties.

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Olympics Concessions Supervisor

BTS Catering

Feb 2010

Ensured that Concessions stand at Winter Olympic event was sufficiently stocked with products throughout event. Had to monitor stock levels and quickly respond to fluctuations in the market.

Snowboard Instructor

Whistler Blackcomb

Nov 2009 - Mar 2010 (5 months)

Data Analyst

Hampshire County Council

Jul 2009 - Nov 2009 (5 months)

Analysed sensitive adult services records to ensure all government records were in line with latest European Union data protection laws.

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Jack Moore

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