Business Analysis Master with proven history of managing complex projects from initiation through completion. Detail-oriented, organized and driven to succeed at all levels; strong analytical skills that have led to quick problem resolution and improved decision making. Experienced working within a team environment or independently in order to complete assignments on time and within budget while meeting company standards. Advanced Excel skills used to facilitate communication between different departments including IT (IT Service Management) Business Process Improvement as well as external clients/users. Demonstrated ability to quickly learn new products and processes to improve productivity