Nick Inzeo

Senior Director, Revenue Expansion

Inspectorio

Feb 2022 - Current (4 years 2 months)

- Standing up and leading a team focused on working with existing Inspectorio clients to address unresolved pains across Quality, Compliance, and On-Time Shipment operations and drive desired business impacts by investing in leveraging additional Inspectorio capabilities and products - Developing and deploying a strategic plan to ensure Revenue Expansion team and individual revenue goals are achieved in a predictable, scalable manner - Building a process-driven operation that enables Revenue Expansion to achieve revenue goals while maintaining a lean, cost-efficient team

Business Development Director

Inspectorio

Jul 2020 - Mar 2022 (1 year 9 months)

- Engaging in strategic planning and execution to ensure Inspectorio achieves growth targets - Managing Enterprise sales opportunities with multinational organization prospects - Standing up an expanded Business Development Executive function focused on closing small to medium-sized business opportunities Key Highlights at Inspectorio: - Closed one of the largest Enterprise clients in Inspectorio history - Exceeded team annual recurring revenue target goals in 2020 significantly despite challenges in the manufacturing and supply chain industry during that year - Led the activation of a program with a key account partner to enable remote inspections during the Covid-19 pandemic, ensuring safe execution of inspection activities while pre

Senior Business Development Manager

Inspectorio

Feb 2020 - Jul 2020 (6 months)

- Managed a team of Account Managers and Customer Success Managers to nurture and ensure successful adoption of Inspectorio by our critical key accounts - Led projects to successfully launch new client enablements that drove added value for those organizations while driving significant annual recurring revenue growth for Inspectorio - Oversaw and nurtured the largest client portfolio in organization count and annual recurring revenue value in close collaboration with the entire team under my leadership

Senior Customer Success Manager

Inspectorio

May 2018 - Feb 2020 (1 year 10 months)

- Lead a global Customer Success team to ensure Inspectorio’s clients continue to find the maximum value possible in our quality compliance platform. - Accountable for managing renewals and upgrades of subscriptions for existing Inspectorio quality compliance platform clients. - Drive scaling of Customer Success team while implementing automated tools and processes to assist with effective management of relationships with thousands of clients. - Act as the voice of Inspectorio’s clients internally while collaborating with the Product team. Distill feedback into actionable product improvements that alleviate pain and make our product more valuable to our clients.

Customer Success Manager

Inspectorio

Nov 2017 - May 2018 (7 months)

- Educate Inspectorio clients on how to fully utilize our technology to digitize supply chain inspections, creating transparency and reliable, actionable data surrounding quality, environmental, and social standards compliance - Analyze usage of the Inspectorio platform and utilize available data to intervene and support clients to ensure they are fully utilizing the tools and technology available to them - Collaborate with Inspectorio developers to drive platform enhancements and new features based on user feedback that will create additional value for our clients.

Recruiting Coordinator

SpaceX

Sep 2016 - Sep 2017 (1 year 1 month)

- Accountable for candidate experience for individuals interviewing for positions ranging from entry level to Executive leadership - Managed on-site interview logistics including but not limited to travel and accommodation, technology needs, security and badging coordination, and facility tours - Utilized boolean search to discover candidates who were a good fit for available IT positions based on the requirements of the available roles

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Recruitment Manager

I Can Read System

Mar 2016 - Sep 2016 (7 months)

- Sourced, recruited, deployed, and retained incredible teachers for I Can Read Vietnam's English language centers - Supported I Can Read Vietnam's growth by developing and implementing scalable processes for teacher recruitment - Coordinated with finance and human resources team to ensure teachers received all necessary documentation to work in Vietnam

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English Teacher

I Can Read System

Sep 2015 - Sep 2016 (1 year 1 month)

- Taught a dynamic group of students ranging from toddler years to adults - Developed students into near-native level speakers, writers, and readers of English using I Can Read's curriculum. - Delivered measurable results based on clearly defined learning objectives for each I Can Read class

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Guest English Teacher

EPIK English Program In Korea

Aug 2014 - Aug 2015 (1 year 1 month)

- Created and administered lesson plans based on students' proficiency in English - Instructed immersion-style English classes with the goal of furthering students' effective use of English language in a natural, conversational context - Provided additional cultural context of English language while being sensitive to the cultural norms and expectations of my students

Quality Assurance Manager - Customer Support

Groupon

Jun 2013 - Jun 2014 (1 year 1 month)

- Managed a team of eight Quality Assurance Specialists to maintain positive interactions between Groupon customers and Groupon Customer Support Representatives - Utilized quantitative and qualitative information to deliver policy and procedure recommendations to Customer Support leadership - Developed tools and processes to better measure quality metrics

Assistant Manager - Customer Support

Groupon

Apr 2012 - Jun 2013 (1 year 3 months)

- Trained and coached customer support representatives in India as a special assignment - Developed successful Customer Support Representatives through implementation of individual performance strategies - Utilized policy and procedure knowledge to provide effective consultations and resolve escalated issues

Customer Support Representative

Groupon

May 2011 - Apr 2012 (1 year)

- Assisted Groupon customers through email and telephone correspondence - Coached temporary Customer Support Representatives during peak holiday season - Trained and coached customer support vendors in Ohio and Texas

Account Executive

Mintel

Jun 2010 - Apr 2011 (11 months)

- Researched and identified potential clients that could utilize current and upcoming syndicated research reports - Fostered new business relationships with compatible clients - Responsible for consistent sales of syndicated research reports to new and existing clients

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