Kevin Marin

Consumer Services Advisor

The LEGO Group

Sep 2023 - Feb 2024 (6 months)

Assisted customers in resolving issues and answering questions regarding products, orders, or services provided by the LEGO® Group via phone and email, utilizing Salesforce and CRM applications. Assisted customers with resolving inquiries related to invoices and/or payment declines. Processed orders and transactions. Resolved issues and troubleshooted technical problems. Delivered information about the company’s offers. Collected and analyzed customer feedback to track and improve KPI’s. Managed all customer cases in Salesforce until successfully resolved.

Customer Order Services Specialist

Qvc

Jun 2021 - Current (5 years 5 months)

Customer Order Specialists answer incoming customer calls in a fast paced, metric-based atmosphere. From a work at home environment Specialists problem solve to assist customers while following QVC’s standard operating procedures efficiently and effectively. Field inbound calls from our customers with extended periods of high volume Assist customer in placing orders Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction

In-store shopper

Whole Foods Market

Sep 2020 - Oct 2021 (1 year 2 months)

Used handheld technology (mobile) device to fulfill orders Fulfilled online orders efficiently, accurately and with a sense of urgency Paid close attention to product and order accuracy Became knowledgeable on products, customer service standards, and store operations I willingly worked in other departments of the store as required, e.g., customer service, grocery, etc.

In-store shopper

H-E-B

Nov 2019 - May 2020 (7 months)

Provide excellent customer service by answering product-related questions, locating products, and assisting customers as needed Comply with federal, state, and company regulations / standards for product freshness, food safety, and sanitation Organize and prepare various departments to support eCommerce order selection Effectively utilize digital software to select items necessary to complete customer orders Perform in a fast-paced work environment which requires detailed work and precision Prioritize and handle cross-functional tasks

C

Customer Service Representative

Dec 2017 - Nov 2019 (2 years)

Answered incoming customer inquiries Processed inbound sales calls Collaborated with management teams to stay updated on new products, services, and policies Engaged with clients in a friendly and professional manner while actively listening to their concerns Offered support and solutions to customers in accordance with the company's customer service policies Other duties as assigned

C

Customer Sales Representative

Sep 2012 - Jul 2015 (2 years 11 months)

Responded to customer inquiries regarding company products and services. Grew customer accounts by educating them on DXP products. Alerted outside sales team & customers on product availability. Worked closely with the Outside Sales team to drive revenue and customer satisfaction. Tracked orders for customer satisfaction and revenue placement.

Merchandise Team Associate

Macy's

Apr 2012 - Sep 2012 (6 months)

Established and maintained customer relationships by providing recommendations based on their needs Inspired the customer to purchase and created a positive impression of their overall shopping experience Maintained a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to the customer

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Kevin Marin

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