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Bryan Skellett

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Senior Vice President Client Operations
West Palm Beach, Florida, United States

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Résumé

Jobs verified_user 0% verified
  • Opus
    Senior Vice President Client Operations
    Opus
    Oct 2024 - Current (2 years)
  • PriceSpider
    Vice President of Customer Experience
    PriceSpider
    Mar 2022 - Oct 2024 (2 years 8 months)
  • PriceSpider
    Senior Director Professional Services
    PriceSpider
    Jan 2021 - Mar 2022 (1 year 3 months)
  • VizExplorer
    Vice President of Professional Services
    VizExplorer
    Jan 2017 - Apr 2021 (4 years 4 months)
    ★ Restructured PM and Technical Services business units resulting in a 50% efficiency↑, $13.3M in newly recognizable revenue

    STRATEGIC PLANNING & EXECUTION: Focus on operational excellence
    - Lead a global team across 4 business-units with $24M active engagements
    - Data-driven management: Company wide OKR/KPI alignment initiatives, proprietary labor allocation & forecasting models, rigorous P&L and budgetary reviews
    - Employee engagement: prioritize reinvesting in the organizations most precious asset

    TECHNICAL LEADERSHIP: Focus on continuous improvement
    - A champion for continuous improvement; consistently challenging us to evaluate our tech stack, delivery approach, and potential partner engage
  • VizExplorer
    Vice President of Technical Operations
    VizExplorer
    Jan 2015 - Jan 2017 (2 years 1 month)
    ★ Technical SME for operational team that was awarded a $20M enterprise BI partnership.

    STRATEGIC PLANNING & EXECUTION: Focus on operational streamlining
    - Curated a lean internal tech stack with bi-directional data flow to support efficient processes and mitigate expensive bottlenecks.
    - Championed data-driven decision making frameworks and led the teams to implement a project prioritization model resulting in extensive gains in efficiency.

    TECHNICAL LEADERSHIP: Focus on innovation and full customer life cycle support
    - Incubated a Solutions Architect role in the pre-sales stage of customer life cycle resulting in significant increase in customer satisfaction scores and team-member advancement.
    -
  • VizExplorer
    Program Manager & Lead CRM Engineer
    VizExplorer
    Jan 2013 - Jan 2015 (2 years 1 month)
    ★ Partnered with Engineering and Product teams to integrate key predictive indicators, advanced algorithms and customer segmentations into the CRM product contributing to a 40% increase in product line sales.

    DEPARTMENTAL DEVELOPMENT: Focus on establishing dept infrastructure
    - Built team of 4 PMs and established SOPs, best practices, dept budget, & team training program.
    - Fostered a "Customer First" culture: avg NPS score of 32+ for project delivery satisfaction.

    TECHNICAL LEADERSHIP: Focus on contributing to product roadmap
    - Deployment configuration advisor for data warehousing and software components.
    - Encouraged cross-functional collaboration to drive our solutions roadmap forward.
  • Carlton Fields Jorden Burt
    Senior Financial Analyst
    Carlton Fields Jorden Burt
    Sep 2012 - Dec 2013 (1 year 4 months)
    DEPARTMENTAL DEVELOPMENT:
    - Worked alongside CFO and VP of Finance in structuring an FP&A process.
    - Assist management with compiling annual bottom-up budgets, forecasts and business plans.
    - Seamless migration of budget and forecast data into Weekly and Monthly reporting.

    TECHNICAL LEADERSHIP:
    - Wrote a program to automate monthly report generation and disbursement.
    - Automated budget variance detection through advanced excel functions.
  • Seminole Hard Rock Hotel Casino Tampa
    Regional Table Games Analyst/ Project Manager
    Seminole Hard Rock Hotel Casino Tampa
    Dec 2010 - Sep 2012 (1 year 10 months)
    DEPARTMENTAL DEVELOPMENT
    - Negotiated, composed, and reviewed corp policies, vendor contracts and employee contracts.
    - Managed department budget process. Worked closely with executive leadership on time specific table games performance, utilization, labor efficiency, and product improvement.

    TECHNICAL LEADERSHIP
    - Developed proprietary productivity and revenue optimization software; recognized by corporate leadership, adopted at each of the Seminole Tribe of Florida properties.
  • Seminole Hard Rock Hotel Casino Tampa
    Financial Analyst
    Seminole Hard Rock Hotel Casino Tampa
    Aug 2006 - Dec 2010 (4 years 5 months)
    .
Education verified_user 0% verified
  • Stetson University College of Law
    Doctor of Law (J.D
    Stetson University College of Law
    Jan 2009 - Jan 2011 (2 years 1 month)
  • University of Florida
    Master of Business Administration (M.B.A, International Business
    University of Florida
    Jan 2005 - Jan 2006 (1 year 1 month)
  • University of Florida
    Bachelor of Science (B.S, Business/Managerial Economics
    University of Florida
    Jan 2001 - Jan 2005 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • University of Florida
      Certificate in Global Management
      University of Florida
    • Stetson University College of Law
      Victor O. Whele Trial Advocacy Award
      Stetson University College of Law
    • S
      Pro Bono Service Award
      Supreme Court of Florida
    • G
      Golden Key International Honor Society Member
      Golden Key International Honor Society
    Publications verified_user 0% verified
    • A
      Adoption of New Technologies into Casinos
      Apr
      In the second of a 12 article series themed on where the money is now for casinos, VizExplorer executives examine the impact technology adoption rates are having on the gaming enterprise from both a customer and operations perspective, and how properties can best adapt to these changes.
    This is a community-created genome.