Senior Marketing Manager, Loyalty Programs
Turnitin
Mar 2010 - Aug 2014 (4 years 6 months)
- Highlights – overhauled customer programs which led to SaaS renewal rates to over 95% within 18 months through email, social media, user events, webinars, video and adoption initiatives.
- Strategic Marketing – developed plans to increase software usage and adoption that led to 96% renewal rates.
- Marketing Operations – systemized communications, lead nurturing, and customer communications through marketing automation software (Marketo and Pardot).
- Marketing Communications – developed presentations, emails, newsletters, and landing pages, including design, content writing and editing.
- Social Media and Community – developed a strong network of advocates through thought leadership within a branded community, blogs,