Takoda Register

Solutions Architect, Agentic Commerce

Stripe

Jul 2026 - Current (4 months)

Solutions Architect, Commercial (New Business)

Stripe

Aug 2024 - Jul 2026 (2 years)

Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement to grow their revenue.

Director, Customer Success Engineering

Quantum Metric

Jan 2023 - Aug 2024 (1 year 8 months)

Quantum Metric is empowering a new generation of cross-functional teams, where Product, Marketing, and Engineering work together to discover, analyze, and align on what next project will make the largest impact to their business in real-time. As a Director of Customer Success Engineering, I am tasked with owning post-sale customer success engineering efforts for the Western US to drive customer engagement, growth, and retention.
• Own and oversee post-sale customer success engineering efforts for the Western US, worth ~25% of company ARR.
• Partner with pre-sales & success teams to drive customer engagement, retention and growth.
• Directly manage the execution of adoption and risk mitigation strategies for multiple top-10 st

Manager, Customer Success Engineering

Quantum Metric

Apr 2021 - Jan 2023 (1 year 10 months)

• Owned and oversaw post-sale customer success engineering efforts for the Western US. Managed team of 12.
• Developed hiring profiles, sourced new partnerships to fill talent pipeline, and standardized interview process through implementing a scoring procedure for consistently measuring candidate technical ability. Lead onboarding of new team members.
• Created capacity model used by executive leadership for measuring individual and regional workloads, which impacted hiring & management decisions.
• Smoke jumped to help account teams remove blockers and save at-risk accounts.

Senior Customer Success Engineer

Quantum Metric

Dec 2020 - Apr 2021 (5 months)

• Supported Fortune 100 customers by equipping their stakeholders with the capabilities to effectively execute their digital strategy, which involved: Understanding each customer’s objectives, defining an implementation plan, configuring the Quantum Metric platform to satisfy their requirements, and driving adoption.
• Introduced improvements to the customer onboarding experience through the implementation of repeatable processes and best practices to achieve measurable outcomes.
• Contributed best practice content and reusable playbooks to drive customer engagement, maturity, and technical health.

Customer Success Engineer

Quantum Metric

Feb 2019 - Dec 2020 (1 year 11 months)

• Supported a portfolio of customers by equipping their stakeholders with the capabilities to effectively execute their digital strategy. This involved understanding each client’s objectives, defining an implementation plan, and configuring the Quantum Metric platform to satisfy their requirements.
• Developed custom JavaScript functions to capture data analytics and satisfy complex use cases.
• Instrumented robust alerting for clients around conversion, coding errors, and network latency using anomaly detection to ensure relevant teams are notified of issues and are able to remediate them and minimize their impact to revenue.

Software Engineering Immersive Lead Instructor

General Assembly

Apr 2018 - Feb 2019 (11 months)

General Assembly is an educational organization that provides innovative training for lifelong learning and success in the in-demand fields of today’s rapidly changing technological economy. As a Web Development Immersive Instructor Lead, I was tasked with leading a program dedicated to helping novice programmer’s kick-start their careers as full-stack web developers.
• Taught 3 cohorts of a 12-week Web Development Immersive course. Topics covered include: Full-stack JavaScript with Node/React/Express/Mongo, authentication with sessions and JSON web tokens, OOP, version control, and providing/consuming RESTful API’s.
• Crafted high-level course goals, means of measurement for student progress, and lesson material with product team

Junior Developer

Adrenaline Agency

Nov 2016 - Jul 2017 (9 months)

- Adrenaline created an Asset Management Portal for bankers to use. The Asset Management Portal is a website that allows bankers to manage all of their marketing assets throughout different locations.
- Currently the Asset Management Portal is on version 2, and Adrenaline wants to upgrade the system to version 3. I was developing version 3 in Symfony3 with one other developer, and a lead developer.
- I became well versed in Symfony3, which is a MVC PHP framework. I used Bootstrap, jQuery, and AJAX for the user interface components on the website.
- For our backend, we used a REST server that I sent requests to and with that request I queried the MySQL database. After the query is complete I sent a response back with the co

Software Engineer

Gartner

Jun 2015 - Apr 2018 (2 years 11 months)

Gartner, Inc. is a global research and advisory firm providing insights, advice, and tools for business leaders across the world. As a software developer on the Digital Workplace team, I was tasked with the development of organizational collaboration and productivity tools.
• Developed internal content and collaboration tools to support sales, events, research, and consulting business partners.
• Managed development and launch of weekly company newsletter to over 14,000 employees via Eloqua (Oracle) in order to strategically align corporate communications. Project scope included close collaboration with multiple BU’s on development of custom responsive templates, A/B testing, creation of business processes, and training on content

Sales Intern

News America Marketing

May 2013 - Aug 2013 (4 months)

• Elected as project manager of an intern team tasked with developing new sale strategies
• Recommended eight ideas to broaden consumer reach, most notably a college targeted FSI
• Created News America’s first digital client offer spreadsheet that categorized past and
current offers to make it easier for sales representatives to find examples for prospective clients

Marketing Intern

Wanderu Inc

Jan 2013 - Dec 2013 (1 year)

• Performed SEO research that primarily centered around using Google analytics
to boost blog page views and page placement
• Assisted marketing team with creation and execution of metric-driven promotional ideas to boost social media presence

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Sales Associate

Let It Be Local

May 2011 - Aug 2011 (4 months)

• Conducted local SEO market research to provide strategic digital solutions to
help multi-location SMBs improve organic SEO and build local audience engagement
• Prepared PowerPoint presentations and pitched prospective business owners
for start-up company specializing in organic local search management and visibility
• Performed back end data entry to help optimize local search visibility

Operations Manager

Pottery Barn Kids

Jun 2010 - Nov 2016 (6 years 6 months)

- Maintained standards in order to comply with internal/external audits.
- Trained new stock associates, and fellow Operations Managers at different locations.
- In charge of customer ship to store orders, created spreadsheets to track them.
- Managed three to five employees directly on a daily basis.
- Requested product to the store by emailing allocation analysts directly.
- Processed store damages, and store donations to charity.
- Started as a Shipper/Receiver and was promoted to Operations Manager.

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