Iban Vazquez

Iban Vazquez | iban.vazquez@gmail.com

Global Operations Leader with 15+ years of experience driving operational excellence in customer care, outsourcing, program management, and consulting for B2B and B2C businesses. Proven track record of building and managing high-performing teams, optimizing processes, and achieving customer satisfaction goals. Passionate about innovation and leveraging technology to deliver cost-effective solutions.

Highlights:

- Led and scaled global customer care teams across multiple geographies, exceeding targets for satisfaction, service levels, and cost efficiency.
- Managed large vendor operations, ensuring high performance and cost optimization through strategic partnerships and contract negotiations.
- Implemented innovative solutions like AI-powered automation to enhance productivity and reduce customer contact rates.
- Designed and launched successful customer support programs, driving significant improvements in satisfaction and revenue generation.
- Possess strong analytical and financial skills, having led budgeting and planning operations for multi-million dollar projects.

Key Skills:

- Customer Service & Operations Management
- Outsourcing & Vendor Management
- Program Management & Planning
- Budget & Financial Management
- Team Leadership & Development
- Business Process Optimization
- Data Analysis & Reporting

Looking to leverage my experience and expertise to contribute to a company with a strong focus on customer-centricity and continuous improvement.