Ambrose D

Head of Global Operations

TensorWave

Jun 2026 - Current (3 months)

Network Operations Manager

Cherokee Federal

Aug 2019 - Jun 2026 (6 years 11 months)

Serve as a senior leadership team member, shaping policies and operational strategies for 100+ FTEs, integrating cybersecurity protocols to safeguard mission-critical IT environments. • Drive network availability to exceed 99.5% uptime, leading incident response and threat mitigation during high-stakes network events in a DoE “Q” clearance environment. • Oversee change management processes, contributing to Configuration and Technical Review Boards to ensure secure infrastructure updates with zero downtime or vulnerabilities. • Deliver actionable cybersecurity insights via After-Action Reports to corporate and federal leadership, enhancing operational resilience and compliance with federal security standards. • Manage staffing, performance e

Network Operations Center Manager

Boyd Gaming

May 2018 - May 2019 (1 year 1 month)

• Built and led a hybrid NOC of 26 engineers, partnering with Information Security to implement real-time monitoring and response to cyber threats, reducing MTTR from 48 hours to 2 hours via XMatters. • Conducted root cause analyses post-outages, identifying security vulnerabilities and presenting Lessons Learned to senior leadership to bolster system defenses. • Enhanced cross-departmental collaboration with InfoSec, integrating security controls into service delivery workflows to protect gaming and non-gaming systems.

S

NOC Manager

Switch SuperNAP

Dec 2015 - May 2018 (2 years 6 months)

• Launched a 24/7 NOC supporting 1,000+ customers, driving circuit monitoring and provisioning while implementing security audits that achieved a 98% customer satisfaction rating. • Coordinated real-time incident response with field teams and external NOCs (e.g., Zayo, AT&T), ensuring rapid resolution of service interruptions and potential security breaches. • Led a team of 12 engineers, delivering cybersecurity training and performance reviews that reduced turnover by 25% and improved incident response capabilities.

Supervisor EOC

Synoptek

Nov 2014 - May 2015 (7 months)

NOC Supervisor Supervise staff of nine support analysts/engineers. Promote a team mentality, positive morale and foster a learning environment. • Service Delivery - Assess multiple demands and competing priorities across projects/programs, and identify necessary resources to handle critical work demands. Promote and monitor adherence to adopted processes for alert/ticket remediation. Create reports to share metrics, identify new metrics to report on, and work with teams to improve metrics. Measure SLOs/SLAs of assigned customers. Ensure all documentation for assigned customers is current. Risk identification, analysis and mitigation, address customer feedback, improve existing processes and methods to work towards building a culture o

E

Systems Administrator

Edlen Electrical

Mar 2010 - Nov 2014 (4 years 9 months)

Active Directory maintenance, server builds, user/e-mail account administration. Exchange 2003/2010, Server 2003/2008/2012, XP, Vista, Win7/8. Supported 14 branch offices through the U.S. • Technical Initiatives – Provided technical support for desktop, server and network hardware and operating systems. Lead the design and deployment of infrastructure hardware. Configured and deployed network hardware as growth occurred. Installed and configured Hyper-V and VMware ESXi for virtualizing Windows Server 2003/2008/2012. Terminated copper cabling as necessary due to emergencies, outages and growth. User data backup/restore/migration as required by business needs. • Administrative Duties – Reported inventory deployment/procurement to purchasing f

S

IT Professional IV

State of Nevada Department of Corrections

Nov 2003 - Mar 2010 (6 years 5 months)

Technical / Supervisory designated professional providing support in server and desktop systems. Supported 11 correctional facilities in southern Nevada with a user community of over 1,500. • Management Experience - Supervised staff of engineers and telecommunication specialists. Assigned help tickets to staff based on skill set and areas of interest in support of 1,500 users. Served as liaison to agency department heads and other state agencies. • Technical Initiatives – Provided technical support for desktop, server and network hardware and operating systems. Configured and deployed network hardware as growth mandated. Install and configure VMware ESXi for virtualizing Linux/OES and Windows servers. Terminated copper and fiber cabling as

U

Computer Network Technician

UNLV

Oct 2001 - Nov 2003 (2 years 2 months)

Technical lead role in a higher education environment with 2000+ end user community. Hired and supervised staff of student employees. • Network Support - Monitored campus network including the installation, operation and maintenance of Novell and NT servers and switches. Resolved network connectivity concerns. Capacity planning. Developed and implemented plan to convert several key campus buildings from static IP addressing to DHCP, with minimal end-user disruption, eliminating IP conflicts caused by unauthorized hardware deployments. • Desktop Support – Set up new workstations and performed scheduled maintenance on all deployed workstations. Resolved user concerns submitted through Help Desk. Assisted with the development of resolution flo

S

IT Support Manager

Seagram

Sep 1998 - Oct 2001 (3 years 2 months)

Regional supervisor for engineering and technical staff supporting 18 state offices. Focus on support of national sales/marketing staff, with key initiatives to include technical training, skills assessment and productivity enhancement. • Management - Managed and guided professional development of staff of five engineers and technicians. Developed and implemented deployment strategy for Regional laptops utilizing imaging software and hardware. Liaison to Regional Business Unit to determine best strategy and solutions for completing various projects such as digital video distribution and business presentation distribution. Proofread and edited new and existing technical documents for MIS department on an ongoing basis. Technical adviser and

F

Engineer

Flexible Business Systems

Jan 1997 - Jan 1998 (1 year 1 month)

About

Detail

Timeline

Résumé