John Rinkacs
About
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Senior Technology Executive, CTO, and Business Transformation Leader
Harwich, Massachusetts, United States
Timeline
work
Job
Résumé
Jobs
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- MChief Technology OfficerMassachusetts State Lottery CommissionAug 2022 - Current (2 years 11 months)
Customer Success ExecutiveCISCOOct 2019 - Aug 2022 (2 years 11 months)In this role I am a highly visible, strategic leader entrusted to advise key customers in the Northeast on behalf of Customer Experience (CX) division. I build and fortify relationships with C-suite leaders, decision makers, partners, and the extended account team and am accountable for the successful adoption and value realization for the products and services purchased by clients. To ensure client success, I lead information gatherings to understand customer goals, challenges, and operational maturity while assisting customers in accelerating through the customer lifecycle from onboarding to business value realization. My #1 goal is to ensure customers fully utilize and love the Cisco solutions and services they have purchased. To- Vice President, Retail Pharmacy SystemsCVS HealthJul 2016 - Oct 2019 (3 years 4 months)Oversaw application development and support of the fulfillment of 800 million scripts per year, patient outreach, third party insurance billing, and patient safety across the United States. During my tenure, I drove the completion of the Pharmacy Reliability project which added a redundant data center for the retail pharmacy fulfillment system and improved system uptime to 99.999% over prior years. And, in this role I was selected to participate in the CVSHealth Leadership Forum Program, an intensive 18-month program for high potential leaders.
- Vice President, Retail Store SystemsCVS HealthJan 2014 - Jul 2016 (2 years 7 months)Led application development of all retail store and Minute Clinic systems and IT integration lead in planning and executing the acquisition of 1600+ Target pharmacies.
- Senior Director, Information Systems - Store ServicesCVS HealthJan 2009 - Dec 2013 (5 years)Managed a 450+ person organization in providing cradle to grave support for all store-based retail technology for over 7,600 stores and 800 Minute Clinics.
- Director, Information Systems – LogisticsCVS HealthAug 2006 - Jan 2009 (2 years 6 months)Provided senior leadership to application development team responsible for all systems used in 15 distribution centers that serviced 6200+ retail stores as well as on-line customers. Initiated and led a multimillion dollar project to replace multiple warehouse management systems with one application in 13 distribution centers.
- Director, Information Systems – Finance/AdministrationCVS HealthDec 2000 - Aug 2006 (5 years 9 months)Documented all new system development requirements and completed business case justification for the Finance, Human Resources, Real Estate, Treasury, Legal, and Loss Prevention business lines.
- Senior Audit ManagerCVS HealthFeb 1998 - Dec 2000 (2 years 11 months)
- SCorporate AuditorState Street Bank Trust CoJan 1997 - Jan 1998 (1 year 1 month)
- Quality Assurance AnalystBrown Brothers HarrimanJan 1995 - Jan 1997 (2 years 1 month)
- Computer Assurances Services, IT AuditorCoopers & LybrandJan 1994 - Jan 1995 (1 year 1 month)
- UNaval OfficerUnited States Navy, USNMay 1987 - Apr 1994 (7 years)Operation Desert Storm Commendation Medal recipient for superior performance in support of combat air operations. Completed 3 deployments during the Persian Gulf War aboard a Guided Missile Frigate and an Aircraft carrier. Held various shipboard responsibilities including engineering officer, with a department of 150 personnel, aboard the USS America; anti-submarine warfare office; shipboard intelligence officer. Engineering Instructor at Surface Warfare Officers School in Newport, RI.
Education
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- Bachelor of Science - BS, Computer ScienceUnited States Naval Academy
- NMaster of Education - MEd, Higher Education/Higher Education AdministrationNortheastern University