Dave Trager

Community Support Specialist

Partiful

Mar 2026 - Current (5 months)

• Deliver high-volume, front-line member support across Zendesk, AI-assisted conversations, and in-app feedback channels, maintaining a weekly reporting cadence that surfaces product issues and feature requests to the broader team. • Initiated and lead a creator-partnership program - sourcing, pitching, and developing collaborations with gaming and entertainment communities, including live event programming and media outreach. • Authored and delivered a strategic proposal to leadership for a structured host-feedback and engagement program. • Support business development through partner research, qualification, and outreach across prospective event-industry targets. • Own recurring product QA - weekly testing passes, new-feature test trackin

Founder & Lead Strategist

Resonance Worlds

Jun 2025 - Current (1 year 2 months)

Independent studio at the intersection of community design, creative technology, and AI companionship. • Designed, built, and shipped two live web products solo, end to end: - DEPTHLINE (depthline.app): an anonymous deep-conversation platform, deployed on Cloudflare Workers - Quiet Signal FM (quietsignal.fm): an ambient internet radio experience with five curated listening rooms • Built a Python data pipeline for parsing, filtering, and structuring conversational datasets for LLM fine-tuning (ShareGPT/JSONL format, PII scrubbing). • Ongoing research into ethical design for AI companionship - products built on user wellbeing rather than engagement-maximization metrics.

Health and well-being

Career Break

Feb 2022 - May 2025 (3 years 4 months)

Extended sabbatical for health and self-directed creative work - research and early building that became the foundation for Resonance Worlds.

Sr. Community Manager

The Beachbody Company

Jul 2016 - Jan 2022 (5 years 7 months)

• Managed 200+ Facebook Groups and moderators for a customer base of over 3M. • Led platform migrations, moderation policies, crisis responses, and cross-functional operations. • Increased user engagement in pilot programs and trained staff in best practices for community and content management.

Social Media Consultant

TechLX

Sep 2015 - Dec 2016 (1 year 4 months)

• Led the launch, co-starred in, and edited a series of Minecraft tutorial videos on the TechLX YouTube channel, driving audience engagement and content growth.

Head of Community

Pogoseat Inc

Jan 2014 - Jul 2015 (1 year 7 months)

• Leveraged social media to grow fan base and partner engagement, driving awareness for multiple teams (Golden State Warriors, San Francisco Giants, etc.). • Developed and executed live-tweeting strategy during key sporting events, boosting ticket sales and brand visibility. • Created and optimized workflows using Jira, Jenkins, Slack, and GitHub to streamline the QA process. • Oversaw customer support operations for all ticket sales, managing inquiries and issue resolution via Zendesk. • Developed workflows and helpdesk documentation to streamline response times and improve user satisfaction.

Social Project Manager

Live Nation

Jan 2013 - Mar 2013 (3 months)

• Consulted on social media campaigns for artists, such as Justin Timberlake, Jay-Z, Bruno Mars, Depeche Mode, Imagine Dragons, 2 Chainz, and P!nk. • Collaborated with Facebook and Adobe on a custom local marketing initiative. • Helped the company scale its digital marketing and fan engagement strategies during a period of rapid growth.

Community Manager

DMVORG

Sep 2011 - Feb 2013 (1 year 6 months)

• Led social media marketing and customer support strategy across key platforms. • Grew Facebook community by 140K followers through targeted engagement campaigns. • Managed an $18K/month budget and a team of 18 contractors responding to customer inquiries via Zendesk. • Developed processes for scalable support and high customer satisfaction.

Auto Community Manager

Internet Brands

Dec 2010 - Jun 2011 (7 months)

• Managed 40 lead administrators of each forum, each of whom managed a team of moderators • Coached lead administrators on best practices, assisted with technical issues, held weekly meetings, aided in conflict resolution, and gave support for local events • Worked with developers to fix bugs, implement new features, enhance security, fix minor site design issues, and stop common attacks from hackers

Community Manager - Consultant

Fitness Republic

Mar 2010 - Jan 2011 (11 months)

• Built social media accounts, created an overall social strategy, and drove initial traffic to the website • Managed 6 contractors who were SEO, Social Media, Public Relations, and Event Specialists • Created content partnerships with other websites • Worked with Senior Editor to develop content strategies that fit into an aggressive social media marketing plan • Recruited and supported fitness, nutrition, and holistic professionals to form an initial community of experts who would interact and support members on the website

I

Community Manager - Consultant

Intentcom

Jul 2008 - Jan 2009 (7 months)

• Constantly engaged the community by setting the tone, enforcing rules, and welcoming and supporting members • Established and managed volunteer ambassadors/moderators • Created and maintained social media presence on Facebook, Twitter, Digg, StumbleUpon, YouTube, etc • Provided strategic budget-friendly solutions to scale the community oversight responsibilities as the community grew to triple its size • Solved community disputes swiftly and enforced community rules and guidelines • Worked with the editorial and marketing departments to promote integration between content and community

L

Business Development - Consultant

LearnOutLoudcom

Jan 2005 - Jun 2005 (6 months)

• Responsible for online advertising such as creating Google analytics and e-mail campaigns • Built a network of authors and publishers from scratch for TeachOutLoud, LearnOutLoud’s self publishing system • Maintained relationships with key clients to ensure satisfaction

Community Manager

Gaiam

Dec 2004 - Jun 2008 (3 years 7 months)

In this position, I managed 5 communities within Gaiam: -The Gaia Community (360,000+ members) -The Tae Bo Community (3000+ members) -The Firm Community (5000+ members) -Launched the Kettlenetics Community and Yoga Club Community • Assisted in the product development of the Gaia Pro application, a social business directory • Personally assisted top clients such as Robin Sharma, Dan Millman, and other bestselling authors • Provided dynamic community support for members, including activities such as commenting on blogs, sending personal messages, and nurturing the strengths of the members • Assisted members with technical issues, such as difficulties logging in or html issues regarding their profiles • Created and maintained FAQ’s and sup

About

Detail

Timeline

Résumé