Margarita Palianskaya
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Senior Customer Success Manager at commercetools
Berlin, Germany
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Résumé
Jobs
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Customer Success Manager II, EnterpriseBrazeMar 2026 - Current (7 months)- Senior Customer Success ManagercommercetoolsJul 2023 - Feb 2026 (2 years 8 months)As a Senior Customer Success Manager at commercetools, I ensure our clients maximize the value of their investment in our solutions. By fostering long-term partnerships, I collaborate closely with stakeholders to understand their business objectives and provide tailored guidance to help them achieve their goals. Key Responsibilities: - Strategic Account Management: Serving as a trusted advisor to enterprise clients, driving digital transformation and enhanced customer experiences. - Customer Advocacy: Ensuring client feedback is integrated into product development and service enhancements. - Onboarding and Training: Leading onboarding programs and ongoing training. - Performance Optimization: Conducting business reviews and performance anal
- Customer Success ManagercommercetoolsJul 2021 - Jul 2023 (2 years 1 month)
- WS Customer Success ManagementcommercetoolsFeb 2020 - Jul 2021 (1 year 6 months)
- HFront Desk AgentHotel Rezydent*****Apr 2015 - Jan 2018 (2 years 10 months)
- HFront Desk AgentHotel Hanza****Jun 2014 - Oct 2014 (5 months)
Education
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- IU International University of Applied Sciences — Master's degree, International IT ManagementIU International University of Applied SciencesJan 2018 - Dec 2020 (3 years)
- WWyższa Szkoła Turystyki i Hotelarstwa w Gdańsku — Bachelor's degree, Hospitality Administration/ManagementJan 2013 - Dec 2016 (4 years)
- Belarusian State University — Business Administration and Management, GeneralBelarusian State UniversityJan 2011 - Dec 2013 (3 years)