Denisse Mora
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E-commerce and communication manager at DIÁSPORA
Guadalajara, Jalisco, Mexico
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- DE-commerce and communication managerDISPORAAug 2023 - Current (1 year 10 months)- Establish solid foundations for the long-term success of e-commerce and communication initiatives. - Managing and optimizing the e-commerce platform, ensuring a smooth user experience. Manage communication strategy, interacting with online audience and creating relevant content. - Participate in the development and execution of social media and email marketing campaigns to increase the visibility of the site and its services. Collaborate closely with internal team to ensure alignment of sales and communication initiatives with overall organizational goals. Analyze data and metrics to inform strategic decisions and make adjustments as needed. Maintain an up-to-date understanding of e-commerce and digital communication trends to identify op
Community Manager InternIBMJun 2022 - May 2023 (1 year)- Intern in community manager positioning Foco Creativo podcast internally and externally in social networks, increasing the number of followers without losing engagement and generating a digital marketing strategy. - Creation of visual advertising content, aligning all podcast communications, PR, social media, and marketing content, to create a strong brand identity. - Audio editing podcast chapters with the programs Adobe Illustrator, Adobe Audition, Adobe Premiere, and After Effects.- Intern at University ITESO - Socio-Culture Studies Department (ETIUS)ITESO Universidad Jesuita de GuadalajaraAug 2021 - Dec 2022 (1 year 5 months)- Applying the processes to coordinate work teams, managing the department’s social networks, organizing files according to many specific formats, and providing them quickly by administrating the file system and giving assistance with strategic Applying the processes to coordinate work teams, managing the department's social networks, organizing files according to many specific formats, and providing them quickly by administrating the file system and giving assistance with strategic planning of the department.
- BAttention to user assistants BKT Bici Pública - MIBiciBKT bici públicaJul 2021 - Jun 2022 (1 year)- Giving assistance to users via phone, email, and social media (Facebook, Twitter, Instagram) in both Spanish and English. Administrative activities, such as analyzing data and visualizing them in a spreadsheet.
- CSupervisor at Retirement HouseCasa AmeyalFeb 2017 - May 2021 (4 years 4 months)- Responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees. - Create schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.
Education
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- Bachelor of Communication Science - BCC, Digital Communication and Media/ MultimediaITESO Universidad Jesuita de GuadalajaraAug 2019 - May 2023 (3 years 10 months)