Muhammad Adisasmita
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Customer Success Manager
Jakarta, Indonesia
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Full-time jobs
Résumé
Jobs
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Customer Success ManagerCreatioOct 2025 - Current (1 year 1 month)• Serve as the primary post-implementation contact, building strong, trust-based relationships with customers to ensure a smooth transition to full adoption
• Drive product usage and customer engagement through tailored onboarding, proactive outreach, and strategic enablement initiatives
• Conduct regular account health checks, QBRs, and strategic check-ins to align product value with customer goals
• Identify and mitigate churn risks early while uncovering upsell and expansion opportunities to support revenue growth
• Own the renewal lifecycle for assigned accounts, maintaining high retention and satisfaction rates
• Provide clients with training resources, documentation, and best practices to drive long-term succe- Customer Success ManagerGroundup.aiNov 2022 - Oct 2025 (3 years)• Managed a portfolio of 30+ B2B clients across Southeast Asia, ensuring onboarding, adoption, and retention.
• Increased client retention by 20% through proactive engagement and onboarding process improvements.
• Collaborated with product and support teams to resolve escalations and capture user feedback.
• Created client training documentation and automated check-ins using Notion and Intercom.
• Conducted regular QBRs and built strategic relationships with enterprise stakeholders. Tools used: Zoom, Notion, Trello, HubSpot, Google Workspace, Teams Show less - Project ManagersatukelasJul 2021 - Sep 2022 (1 year 3 months)• Define and implement project development and project management plan, and provide problem-solving solutions in the case of bottleneck.
• Provide progress report on ongoing and completed projects and present with deck presentation to stakeholders involved.
• In charge of strategizing product development and lead the launch of three key products – webinars, video course & live consultation.
• Manage and coordinate with cross-functional team including Post-Production Team, Live Shoot Team, Digital Marketing, Sales, C-levels.
• Generate 100+ leads through partnership, networking, social media & digital marketing
• Successfully deliver 120 projects in the last three months Show less - Research AnalystLEMBAGA KETAHANAN NASIONAL REPUBLIK INDONESIAMay 2019 - Aug 2019 (4 months)• Conducted research and wrote weekly reports on political, economic, security & technology development issues.
• Examined the impact of Indonesia’s national interest by global events using qualitative approach in political, economic, security and socio-cultural aspects.
• Contributed at several events hosted by the Institution. - GVolunteerGoogle via Kelly Services IndonesiaAug 2018 - Sep 2018 (2 months)Provide extensive knowledge of Jakarta to Google Executive from across the world and provide insight into Indonesian culture and Indonesian youth. Showcased trending locations and hangout spots to Google Executives to give look into a typical life of an Indonesian living in Jakarta.
Education
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- Universitas Pelita Harapan — Bachelor's degree, International Relations and Affairs, 3.49Universitas Pelita HarapanJan 2016 - Dec 2020 (5 years)