Kelly Gliatta

Chief Human Resources Officer

WorkWave

Jan 2022 - Mar 2026 (4 years 3 months)

Experienced executive leader responsible for recruitment, professional development, employee engagement, comp and benefits, HR business partnerships and office management. Proud WorkWaver committed to helping all of our employees learn, grow and thrive.

VP, Talent

WorkWave

Apr 2015 - Jan 2022 (6 years 10 months)

Executive level HR business partner responsible for office management, comp and benefits management, employee engagement, recruiting top talent to work at our rapidly growing company, on-boarding new hires to set them up for success, and assisting with professional development planning to ensure all of our employees continue to learn, grow and thrive.

V.P. of Customer Service

WorkWave

Jan 2010 - Mar 2015 (5 years 3 months)

Responsible for the customer service and customer success aspects of the business, which included all aspects of customer service, implementation, training, and documentation for all of WorkWave’s SaaS products during initial growth phase as a start up through multiple acquisitions and expansion to an international presence. My goal was to not only provide the best services for our clients, but to ensure our clients and staff are truly raving fans!

Support Team Manager

WorkWave

Jan 2005 - Dec 2010 (6 years)

Managed team assisting clients on Level 1 Customer Service and Level 2 Technical Support concerns. Responsible for case escalations, metrics, annual reviews, and hiring needs. Key account manager for several clients providing consulting on best practices, training and technical support.

Customer Service Representative

WorkWave

Jul 1999 - Dec 2004 (5 years 6 months)

Assisted clients with Level 1 Customer Service and Level 2 Technical Support needs. Assisted with QA of product, training and release note documentation, onsite training for new and existing clients, data conversion implementation services, User's Conference presentations, and key account management.

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