Agata Brycka

Back Office Specialist

Wallbox Chargers

Apr 2024 - Current (2 years 7 months)

-Handle Back Office escalations (WC, Zero Cost, billing, etc) -Bulk Pick Up Management -Internal escalations to other departments (Sales Operations, Accounts Payables, Accounts Receivables, Logistics) Skills : NetSuite Oracle , Salesforce , Microsoft Office , Slack

Customer Service Specialist - Technical Support for the UK / Poland

Wallbox Chargers

Apr 2022 - Current (4 years 7 months)

-Solving customer cases and issues via info requests, phone calls and emails, -Managing after-sales with customers: repairs, maintenance etc. -Dispatching non-solved issues to L2 support & Engineering, -Dispatching issues with Operations, Quality and Logistics as well as the Sales Team, -Providing internal feedback for improvements, -Attracting new customers and sharing data with the Sales team,

Information Technology Help Desk Technician

Ambit

Nov 2021 - Apr 2022 (6 months)

-User support complying with the agreements and SLAs agreed with the client -Resolving technical incidents of users linked to office and production environments -Categorizing, prioritizing, and scaling incidents and user requests, monitoring the status of incidents and requests -Maintaining contact with the user, and documenting the resolution of incidents, requests, and quality procedures. Main technologies: Ticketing tools, OS Windows. Hardware: Tablet, PC, laptop, smartphone.

M

English Second Language Teacher

MARTORELL LANGUAGE SCHOOL SL

Oct 2020 - Feb 2022 (1 year 5 months)

E

English Second Language Teacher

Nov 2019 - Mar 2020 (5 months)

FCE Preparation at Xaloc Public School Invigilating Cambridge Exams

Face to Face Instructor

Learnlight

Jun 2019 - Jun 2020 (1 year 1 month)

Providing dynamic, effective and interactive sessions to students at their workplace Designing tailor-made courses adapted to the needs of students Providing valuable, written feedback to students Keeping track of students’ progress via the Learnlight Platform.

E

ESL Teacher

Oct 2018 - Nov 2018 (2 months)

Teaching A2 level children through games, songs, interactive activities.

S

ESL Teacher

St. Andrew's College Language Schools Ltd

Jun 2018 - Jul 2018 (2 months)

Planning, preparing and teaching English lessons that are relevant and appropriate to the student's learning needs, interests and culture, whilst following the St.Andrews College Language school's curriculum. Assisting in the running of the Student Placement test as directed. Completing documentation and proper records as required. Foster a safe and positive atmosphere for both students and colleagues.

E

English Second Language Teacher

Feb 2018 - Jan 2020 (2 years)

In company class in a multinational firm Pernod Ricard and Uvinum (Drink&Co)

S

ESL Teacher

St. Andrew's College Language Schools Ltd

Jul 2017 - Aug 2017 (2 months)

Planning, preparing and teaching English lessons that are relevant and appropriate to the student's learning needs, interests and culture, whilst following the St.Andrews College Language school's curriculum. Assisting in the running of the Student Placement test as directed. Completing documentation and proper records as required. Foster a safe and positive atmosphere for both students and colleagues.

G

ESL Teacher

Gornal Activa

Mar 2017 - May 2017 (3 months)

"English 4 U" intensive beginner course .

E

ESL Teacher

Feb 2017 - Jun 2020 (3 years 5 months)

Cambridge exam preparation, In company Business English, classroom management.

L

English Second Language Teacher

L'acadèmia

Nov 2016 - Jun 2018 (1 year 8 months)

In company business English classes at WTC Almeda Park Tailor-made Business English adjusted to students' needs and levels.

C

ESL Teacher

Coordinadora Inmobiliaria y Consultora Financiera

Oct 2016 - May 2017 (8 months)

Being in charge of extra-curricular activities for kids in Public School in Gava Mar developing students speaking skills through various activities , games , songs, memory cards. Working on vocabulary and pronunciation classroom managment

E

English Teacher

Sep 2016 - Oct 2020 (4 years 2 months)

Teaching English to adult learners and teenagers with the use of "New English File Upper Intermediate/Intermediate " coursebook, working on developing all the skills, Cambridge Exam preparation, assigning homework and exams, grading students’ assessments, creating a supportive and positive classroom environment, maintaining records of student attendance and grades, holding a conversation class-developing students fluency skills using variety of dynamic and engaging activities.

E

English Teacher

Sep 2016 - Feb 2017 (6 months)

Teaching Emma course to 4 year old children through games , songs , story telling following Kids&US methodology. Working on students reports,classroom managment.

CELTA trainee

International House Barcelona

Aug 2016

teaching upper and lower intermediate students with the use of "New English File Upper Intermediate" and "Straight Forward" lower intermediate.

P

English Teacher

Private English teacher

Sep 2010 - Jun 2016 (5 years 10 months)

Cashier

Dollar General

Oct 2005 - Mar 2006 (6 months)

About

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Agata Brycka

About

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Behavioral traits