Jesus Alejandro Morales Angel

Wireless Network Engineer

Apex Systems

Sep 2025 - Current (1 year 1 month)

Wireless Network Engineer

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L2 Network Support Engineer

Nov 2024 - Feb 2025 (4 months)

Led as a L2 Network Support the Grupo Alfa Network Infrastructure, troubleshooting Routers, Switches and leased lines for Grupo Alfa customers group, attending incidents and requirements such as: create new VLANs for new services, modifying STP parameters and ACLs on Routers, IOS update for Routers & Switches all by ITIL methodology, SLA - driven environments and the ticketing systems used is Service Now, also presenting changes to the CAB an ECAB. Served as a key Project manager, having to coordinate Kyndryl and Alestra collaborators to successfully complete Vitro's client projects within the timeframes established by the client.

Sys Admin

Tata Consultancy Services

Nov 2022 - Jun 2024 (1 year 8 months)

Served as a Sys Admin DaVita’s IT infrastructure, troubleshooting for Active Directory accounts, Patching, troubleshoot and maintenance for Windows Servers. User requests are handled by ITIL methodology, SLA - driven environments and the ticketing systems used is Service Now.

Network Administrator

DYOPATH

Jul 2022 - Nov 2022 (5 months)

Managed more than 100 Network devices by SDWAN Meraki as a Routers, Switches, Firewalls & Access Points for the Signode customer network facilities of USA, Mexico, Europe & Asia, troubleshooting issues with the user’s facilities as an Internet issue having to check switch ports and VLAN on Meraki Dashboard, requesting for enable ports to CCTV systems and network and power outages having to contact IT Leader facility, also having to report Internet outages to Verizon and AT & T Carriers. Remedy is the ticketing system used by user’s request.

L2 Network Support Engineer

Alestra

Nov 2019 - Jul 2022 (2 years 9 months)

Management, troubleshooting and L2 Network Support for approximately 500 links of the following technologies: LAN/WAN Technologies, Internet & MPLS services, SDWAN services, Leased Lines, LAN to LAN, VoIP Network & other services. I handled between 15 and 20 tickets per day that had to be resolved within the SLA times (P1, P2, P3 and P4), customers commonly reported outages, intermittency, and degradation. Incidents and requests under the ITIL methodology and under SLA processes using the ticket service manager tool, also presenting changes to the CAB an ECAB. Consistently met and exceeded service level agreements (SLAs) by performing thorough root cause analysis to prevent recurring issues and efficiently managing all escalations. Responsi

NOC Engineer

ZENTIUS

Jul 2019 - Nov 2019 (5 months)

Monitoring & Support IT Managed Services (Laptops, Desktops, Workstations & Servers). Monitoring & report Internet, MPLS & VoIP Network Services to the Carrier.

Network Engineer

BAT

Apr 2018 - Sep 2018 (6 months)

Led the project for adapt, maintain and update the IT infrastructure of British American Tobacco: IDFs, Racks, Cabinets, Network Cabling, Network Nodes and UPS.

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Field Engineer

Mar 2017 - Jan 2018 (11 months)

Responsible for the implementation of a project at PepsiCo facilities: installation and maintenance of racks, cabinets, access control, and CCTV systems at all PepsiCo client sites.

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IT Administrator

ATN Ingeniería y Servicios.

Mar 2015 - Dec 2016 (1 year 10 months)

In charge of IT Department, Technical Support to Desktops, Laptops, Outlook email accounts, Printers, CCTV Systems, Network Cabling, Racks and UPS. Programming and implementation monthly preventive and corrective maintenance for IT devices, implementation and quoting of adaptations to the Data Center, Access control and CCTV systems.

Jesus Alejandro Morales Angel

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Jesus Alejandro Morales Angel

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