Andrew Crain

Manager, HR Information Systems (HRIS)

Ross Stores Inc

Sep 2024 - Current (1 year 11 months)

Team Leader, HR Tech Portfolio - Learning Management & System Operations: Corporate, Stores, & Supply Chain (US & Puerto Rico)

Training & Consulting Solutions Architect – Culture, Inclusion, & Organizational Effectiveness

Insight Global

Jan 2024

Engaged to support reorganization of client-facing DEI professional services team under Insight Global’s Evergreen division. Partnered with Evergreen's cultural change team to enhance cohesiveness and amplify effectiveness of Culture & Inclusion service offerings. Spearheaded the reframing of Culture, Inclusion, & Organizational Effectiveness client service capabilities and the integration of refined go-to-market strategy. • Developed and delivered interactive, customized training sessions on topics, such as inclusive leadership, cultural change, bias in workplace, and significance of belonging. • Served as Subject Matter Expert (SME) in culture, inclusion, and transformation, aiding sales strategists in development and delivery of client p

Manager of Legal Talent – Diversity, Equity, & Inclusion (DEI) Program & Strategy

Troutman Pepper

Jan 2023 - Jan 2024 (1 year 1 month)

Led strategic DEI initiatives post-merger, enhancing representation and experience for marginalized legal professionals and their communities across 2,000+ US employees. Oversaw inclusive innovation projects, modernizing technical capabilities and integrating data strategies to improve firm intelligence and equitable decision-making without additional staffing. • Drove cultural transformation through firm-wide Inclusive Leadership & Culture upskilling campaign; achieving 60% attorney and 93% staff participation thus establishing a strong and consistent DEI foundation. • Chaired the Pride ERG leadership committee's 2023 relaunch; resulting in 300 new members and 100% increase in membership year-over-year. • Established and managed two new l

US Talent Strategy - Purpose & Inclusion Leader (Southeast Market)

PwC

Jan 2021 - Jan 2022 (1 year 1 month)

Spearheaded end-to-end strategy and execution for Purpose & Inclusion (P&I) and Environmental, Social & Governance (ESG) initiatives across 12 Southeast offices; overseeing team of multiple stakeholders and managing budgets and project lifecycles during global business restructure. • Led special projects team focused on expanding transgender care and benefits; resulting in 200% increase in coverage, adopted by US Leadership Team in 2021. • Advised over 2,700 Employee Resource Group (ERG) members on annual planning and operations; ensuring alignment with firm’s national P&I strategy. • Enhanced community impact by directing pandemic-related campaigns that secured over $3.8M in new grants for 80+ Southeast non-profits and facilitated employee

Talent Strategy Manager – US D&I Programs & Digital Innovation

PwC

Jan 2020 - Jan 2021 (1 year 1 month)

Managed projects aligned with PwC’s global strategy, “The New Equation,” focusing on advancing diversity and inclusion (D&I) transparency and commitments. Leveraged storytelling and technology to drive initiatives that supported firm’s D&I goals. Led development and analysis of critical metrics for PwC's inaugural Diversity & Inclusion Transparency Report, setting an industry benchmark upon its August 2020 release and establishing it as annual PwC and industry standard. • Oversaw diverse and complex portfolio of projects; producing tools, campaigns, and platforms that engaged over 60,000 US staff members. • Developed and presented sentiment analysis and business case to establish MLK Day as a paid firm holiday, adopted by US Leadership Team

Senior Cybersecurity Consultant – Data Privacy & Information Protection

PwC

Jan 2019 - Jan 2020 (1 year 1 month)

Spearheaded multiple Legal Tech workstreams for Privacy Program re-deployments at telecommunications and media conglomerate; confirming adherence with 2019 California Consumer Privacy Act (CCPA). • Established Privacy Technical Infrastructure SME role to address competency gaps between policy compliance and supporting technologies, leading to accelerated team development and improved proposal alignment. • Ensured ongoing compliance with privacy and data protection regulations amid client's global mergers and acquisitions, strengthening organizational cybersecurity. • Rebuilt trust with clients and consumers, developed innovative data protection standards, and addressed data breaches, contributing to client’s evolving Privacy capabilities.

Associate, Experienced, & Senior Consultant – HCM / HRIS Technology Consulting

PwC

Jan 2015 - Jan 2019 (4 years 1 month)

Led and managed over 10 HR/IT engagements, spanning tech and talent strategy to ERP system design and implementation; drove successful delivery of diverse portfolio of full-lifecycle HCM projects. • Revitalized three multi-million-dollar priority accounts facing cultural and turnover challenges; resulting in renewed long-term client relationships and generating over $5M in additional sales. • Specialized in wide range of HR system and process areas, including Talent Acquisition, Workforce Management, Learning & Development, Performance Management, Succession Planning, Benefits, Payroll, Compensation, Time & Attendance, Self-Service, Reporting, Integrations, and Security/IAM. • Spearheaded development and delivery of more than 25 client RFP

Project Manager

The University of Alabama Client Lockheed Martin

Jan 2015 - Aug 2015 (8 months)

Goal: To design and empirically validate a prototype for a Management Executive Dashboard Value: To facilitate enhanced visibility and insight into strategic operations My Contributions: • Led a comprehensive literature review to identify and document human-centered design principles and usability best practices for executive dashboards • Employed iterative design methodology and applied learned best practices within technical team in design of the user interface • Conducted formal lab experiments to scientifically validate usability, perceptibility, and visual coherence of the proposed dashboards

Graduate Teaching Assistant

The University of Alabama

Aug 2014 - Aug 2015 (1 year 1 month)

Goal: To enable and empower students’ academic and professional success Value: Increased student job placement rates, improved student engagement, and embodiment of college vision My Contributions: • Led and managed the Culverhouse Communications Excellence Center, where business students received one-on-one mentoring with professional writing skills, formal presentation skills, resume reviews, and interview preparation • Served as teaching assistant for the Business Communications, Applied Management, and Project Management Communication/ Governance classes within the Culverhouse College of Commence & Business Administration

Project Manager

The University of Alabama IT Innovation Center Client American Home Shield

Aug 2014 - Dec 2014 (5 months)

Goal: To develop a comprehensive and interactive operations compliance dashboard Value: Increased process and data visibility, improved quality assurance, increased time and cost savings, and real-time error reporting My Contributions: • Led a team of undergraduate students in data/ process mapping, backend data architecture and dashboard development, and integration with two pre-existing business intelligence tools • Provided strategic project and resource oversight, managed client relationship, and mitigated project risks and contingencies • Responsible for facilitating and reporting team member’s continuous academic and professional development through one-on-one mentoring, action plan conception, and managerial oversight

Advisory Intern - HCM Technology Consulting

PwC

Jun 2014 - Aug 2014 (3 months)

Goal: To successfully re-implement Oracle E-Business Suite R12 for an auto manufacturing client Value: Alignment of client’s US and international HRMS environments for improved application efficiency, reporting effectiveness, and HR data management My Contributions: • Created detailed functional conversion and fit-gap analysis documentation for the six application modules to verify project scope and facilitate both internal and client-facing meetings • Collaborated with PwC Partners & Directors to draft an engagement proposal for a government entity • Performed HR test data entry, validation, and conversion to facilitate the HRMS module configuration process

Project Manager - University of Alabama IT Innovation Center

CGI

Jan 2014 - May 2014 (5 months)

Goal: To deliver a prototype of client’s enterprise collections and recovery system integrated with speech analytics technology Value: Decrease handling time, increase customer satisfaction, aid in compliance, increase data visibility, and increase application effectiveness My Contributions: • Led a team of undergraduate students in delivery of an integrated client solution utilizing agile and proprietary development methodologies to accelerate solution development • Provided strategic oversight, monitoring, and management of project engagement • Facilitated and managed client relationship, key project decisions, resource allocations, project contingencies, and related project governance processes

Technical Analyst - University of Alabama IT Innovation Center

Regions Financial Corporation

Aug 2013 - Dec 2013 (5 months)

Risk Assurance Intern

PwC

Jun 2013 - Aug 2013 (3 months)

Goal: Provide innovative solutions to optimize IT and control environments for Fortune 500 companies Value: Ensure compliance and achieve operation efficiency by applying IT and business process best-practices My Contributions: • Performed extensive IT controls walkthroughs and testing, and generated documentation to ensure SOX compliance and optimization of client's control environment • Collaborated with an internal team to develop training materials for the 2013 COSO Framework update for use by both PwC partners and clients • Created a post-acquisition consolidated IT control environment for a client to ensure compliance and operational efficiency

Student Analyst - University Center for Economic Development

The University of Alabama

Jul 2012 - Apr 2014 (1 year 10 months)

• Developed an interactive iPhone app with a UA MIS Capstone team for the state of Alabama which will provide Alabama trail tourists with native bird information, trip information documentation and direct online posting abilities, and interactive GPS location services • Supported supervisors with advanced business analysis to refine both entrepreneurial ventures and new strategic initiatives for Alabama-based businesses • Co-developed and implemented an online event calendaring system to centralize and professionalize important information for Alabama small business and international trade clients

Summer Program Coordinating Assistant - Student Involvement and Leadership Office

The University of Alabama

May 2012 - Aug 2012 (4 months)

• Promoted leadership and University student resources by regularly presenting to incoming freshmen and parents to market student resources at the University of Alabama • Actively assisted coordinators with the organization and implementation of UA’s new out-of-state student organization, The 49, to increase student involvement and integration • Increased office traffic by conducting freshmen orientation information sessions and by coaching freshmen on utilizing available resources

Order Management System and Customer Solutions Lead

Best Buy

Oct 2007 - Jan 2012 (4 years 4 months)

• Ensured customer satisfaction by managing orders, customer histories, offering benefits, processing returns, exchanges, new sales, and tending to any other customer needs • Recognized state and district-wide for a customer call-out via twitter for consistent efficiency, a positive attitude, friendly demeanor, and for going beyond the customer’s basic needs to increase customer satisfaction by giving the customer reasons to continue store loyalty • Created lasting positive customer relationships by implementing both technological and personalized business retention drivers which improve company value to its customer base • Reduced the net call-abandon rate by nearly 15% by applying a consistent, informative, helpful, yet concise call polic

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