Over 20 years of leadership experience supporting large multi-geo BPO clients in technology, telecom, finance, retail and other industries. Using technology as an enabler to drive operational excellence and executing win-win negotiations to deliver sustainable growth. Passionate professional who can build and execute strategic plans. Collaborative and inclusive leader who can balance rapidly changing industry and client needs with careful consideration of organizational and team dynamics. Excellent communicator able to deliver effective messages that result in actionable outcomes.
Deep and broad experience supporting BPO initiatives around the globe, including:
US
Canada
Mexico
Guatemala
El Salvador
Argentina
India
Philippines
Africa
Europe