Justyna Miszewska

Justyna Miszewska

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Software Test Engineer
West Wickham, England, United Kingdom
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Résumé

Jobs verified_user 0% verified
  • INSTANDA
    Software Test Engineer
    INSTANDA
    May 2025 - Current (1 year 6 months)
  • Bark.com
    Quality Assurance Analyst II
    Bark.com
    Feb 2023 - Sep 2024 (1 year 8 months)
    Technology, Information and Internet.
  • Disguise
    Quality Assurance Analyst I
    Disguise
    Dec 2020 - Jan 2023 (2 years 2 months)
  • Printed.com
    QA Analyst
    Printed.com
    Feb 2017 - Dec 2020 (3 years 11 months)
    Key Responsibilities:
    • Test execution across various devices & environments
    • Manual testing of deliverables planned for sprints
    • Issue tracking through to resolution with regression testing
    • Identification, recording and documentation of bugs and issues to the relevant stakeholders and developers
    • Management of bug backlogs and participation in defect triage meetings and release scheduling

    Working with various clients as a remote freelance QA Analyst, although mainly Printed.com, I’m involved in manual end-to-end testing activities including test preparation/execution, defect reporting and test closure. I liai
  • Lycatel
    Quality Assurance Analyst
    Lycatel
    Oct 2014 - May 2017 (2 years 8 months)
    Key Responsibilities:
    • Quality process governance - Preparation and analysis of quality reports/presentations for management review
    • Operational improvements - Hosting of management review meetings to suggest solutions to areas of concern
    • Identification, documentation and data management of call drivers and behaviours
    • Calibration sessions - Organising change management across all departments
    • Monitoring and performance tracking - Teams and individuals
    • Translation of materials - Processes, legal papers, marketing collateral, queries and other documents (Polish/English)

    I was responsible for documenting call behaviours and providing necessary feedback, using appropriate data management system
  • T-Mobile Polska (Deutsche Telekom)
    Key Account Manager
    T-Mobile Polska (Deutsche Telekom)
    Jun 2007 - Mar 2014 (6 years 10 months)
    Key Responsibilities:
    • Liaising with key customers and all other institutions on behalf of T-Mobile i.e. Lawyers, solicitors, Law Office Counsell of Electronic Communications, etc.
    • Building and maintaining strong customer relationships
    • Handling customer payments, monitoring debt and chasing outstanding invoices (responsible for implementation of the whole process of recovery letters)
    • Handling and archiving of correspondence, editing the replies to emails and letters
    • Train, coach and support junior staff or other team members.
    • Complains Management - ensure all complaints are recognised, recorded, investigated and
    appropriately actioned in line with any applicable regulatory requirements
    • A
  • T-Mobile Polska (Deutsche Telekom)
    Customer Relationship Consultant (Activation Division)
    T-Mobile Polska (Deutsche Telekom)
    Dec 2005 - May 2007 (1 year 6 months)
    Key Responsibilities:
    • Invoicing and approvals
    • Contract handling for key customers
    • Data input and management

    I decided to move to Polska Telefonia to progress my career as Citibank had few opportunities to grow. Initially working in the Activation Division of Business Customers Department, handling contracts and validating information contained in databases with the utmost diligence in order to ensure the security of data processed.
  • Citi (Citibank Handlowy in Warsaw)
    Credit Account Advisor
    Citi (Citibank Handlowy in Warsaw)
    Jul 2005 - Dec 2005 (6 months)
    Key Responsibilities:
    • Complaints management
    • Validation and verification of client documentation and data
    • Promotion of products and services (credit cards, loans and other products)
    • Telephone customer service including , sales and information sharing, financial and banking services
    • Inform, suggest new products customers may be interested in
    • Customer acquisition through arrangement of meetings with sales representatives covering Poland
  • Orange Polska
    Customer Service Advisor
    Orange Polska
    Mar 2005 - Sep 2005 (7 months)
    Key Responsibilities:
    • Giving information about services and promotions
    • Dealing with customer complaints and liaising with IT to resolve related issues
    • Placing orders and activating services
    • Cross-selling other services and products


    After 2 years working in my hometown, I relocated to Warsaw and started work as a Customer Services Advisor. Operating in the call centre and providing clients with help and support, product sales and value-added services.
  • P
    Office Administrator
    Prywatne Przedsiebiostwo PG
    Nov 2002 - Dec 2004 (2 years 2 months)
    Key Responsibilities:
    • General book-keeping; Income and expenditure analysis, cash accounting
    • Managing the team on 5 people
    • Supervising the work related to issuing goods and delivery
    • Invoicing, supplier settlement and preparation of cash report
    • Order and personnel record management
    • Event organisation; tastings, promotions, product demonstrations, etc.
Education verified_user 0% verified
  • Menedżerska Akademia Nauk Stosowanych w Warszawie
    Bachelor's degree, Business Administration
    Menedżerska Akademia Nauk Stosowanych w Warszawie
  • University of Warsaw
    Master's degree, Enterprise Management
    University of Warsaw
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