Simonie Wilson

Simonie Wilson

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Designing conversations since the 1900s
Colorado, United States

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Résumé


Jobs verified_user 0% verified
  • UnitedHealthcare
    Associate Director - Voice Conversational AI Design
    UnitedHealthcare
    Mar 2026 - Current (6 months)
    Lead a team of 9 Voice AI Conversation Designers.
  • L
    Lead Singer, Manager, Co-Founder at ReCline
    Oct 2023 - Current (2 years 11 months)
    ReCline, 2025 Colorado Country Music Hall of Fame Nominees for Newcomer and Female Vocalist of the Year is a 4-piece, rockin' honky tonk tribute to the outlaw women and men of country western music from Loretta and Merle to Miranda Lambert and Brooks and Dunn, with a strong foundation of (Re)ba McEntire and Patsy (Cline). To quote a recent venue: "ReCline ain’t your grandma’s country show (but she’d still love it). It's Reba attitude, Patsy soul, and Miranda sass - a mashup of twang that hits just right!"
  • Allstate
    UX Design Manager, Conversation Design - Voice | Chat
    Allstate
    Jan 2022 - Feb 2026 (4 years 2 months)
  • Allstate
    UX Strategist - Conversation Design
    Allstate
    Apr 2021 - Jan 2022 (10 months)
    Help formalize the Allstate Conversation Design program, employing CxD across multiple channels...IVR, chatbots, etc.
  • Pindrop
    Principal Voice User Interface Designer
    Pindrop
    Dec 2019 - Apr 2021 (1 year 5 months)
  • Pindrop
    Senior Voice User Interface Designer
    Pindrop
    Apr 2019 - Dec 2019 (9 months)
  • Pindrop
    Voice User Interface Designer
    Pindrop
    Jun 2017 - Apr 2019 (1 year 11 months)
  • N
    Film Critic
    NPG Newspaper Group
    Aug 2015 - Current (11 years 1 month)
    I write a weekly movie review column for the Kansas City Northland - The Courier-Tribune, Gladstone Dispatch, mycouriertribune.com.
  • Digital DataVoice  DDV is NOW Waterfield Technologies
    Senior VUI Designer
    Digital DataVoice DDV is NOW Waterfield Technologies
    Jun 2012 - Jun 2017 (5 years 1 month)
    VUI design and tuning, grammars, callflows, coaching voice talent, customer presentations, managed services, customer coordination.
  • G
    Owner, Driver, Baker, Co-Founder
    Girls Cupcakes A Mobile Cupcakery
    Jun 2010 - Jun 2013 (3 years 1 month)
    Award-winning, media darling 3 Girls Cupcakes was eventually bought by Simply Frosted.
  • Self Employed
    VUI Design & Tuning
    Self Employed
    May 2010 - Jun 2012 (2 years 2 months)
  • Intervoice
    VUI Tuner
    Intervoice
    Jan 2008 - May 2010 (2 years 5 months)
    Intervoice was bought by Convergys which was bought by Concentrix.
  • Open Methods
    VUI Practice Manager
    Open Methods
    Oct 2006 - Jan 2008 (1 year 4 months)
  • S
    VUI Design & Tuning - Contractor
    Simputational LLC
    May 2003 - Jan 2006 (2 years 9 months)
  • Microsoft
    VUI Creator
    Microsoft
    Nov 1999 - Apr 2003 (3 years 6 months)
  • E
    VUI Designer
    Entropic Corporation
    Mar 1999 - Nov 1999 (9 months)
    Entropic was purchased by Microsoft 9 months after I went there to use my graduate degree.
  • Hughes Aircraft CompanyRaytheon Systems
    Member Of Technical Staff
    Hughes Aircraft CompanyRaytheon Systems
    May 1993 - Mar 1999 (5 years 11 months)
    First job out of college, mostly building XWindows interfaces.
Education verified_user 0% verified
  • Georgetown University
    Master of Science, Computational Linguistics
    Georgetown University
    Jan 1996 - Jan 1999 (3 years 1 month)
    Fellowship from Hughes Aircraft while working parttime
  • Stephens College
    Bachelor of Arts (B.A, Mathematics and Computer Science
    Stephens College
    Jan 1989 - Jan 1993 (4 years 1 month)
    French Minor, Cum Laude
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • L
      Consulting Linguist
      LinguistListorg
      Consulting Linguist for LinguistList.org, 1999-2004
    • A
      Speaker
      American Dialect Society Rocky Mountain Modern Language Association Regional Meeting Salt Lake City
      “An Analysis of Phonetically Significant Phenomena in the Speech of a Nonstandard Southern English Speaker.” (with Carrie Crockett)
    • V
      Podcast Interview
      VUXWorldcom
      "All about Pindrop, VUI design and VUI tuning"
    • J
      Blogger
      Jan
      GetAutomated.com and VUI Blog at Open Methods, 2007-2008.
    • A
      Speaker
      American Dialect Society Rocky Mountain Modern Language Association Regional Meeting Denver
      “Exploring Methodologies for Investigating ‘Sweet Carbonated Beverage’ Isoglosses in the United States” - A variety of common words (soda, pop, coke) as well as less familiar terms (tonic, dope) are used to describe a ‘sweet carbonated beverage’. This study investigates several methods of finding the occurrence of these differing lexical items, including email survey, collection of naturally-occurring data on the Internet, and examination of telephone listings for business names that contain one of the terms. An attempt to correlate the results of this study with the results of Labov’s (1988) submarine sandwich study is also made. The results support previous research but also bring to light lexical items and considerations not previously d
    • C
      Speaker
      ConveyUX Conference Seattle
      "The UX of Advanced Voice Biometrics for Authentication" - When most people think of Voice Bio, it sounds a little scary. When most people think of Authentication, it just sounds frustrating. That may be, but what neither are is monolithic. When considering options in Authentication, you must go beyond the basics. There’s more to it than just knowledge based questions, one time passcodes and simple Voice Bio. It turns out there are many, many permutations of all in combination and I will explore many of them with you here. Users must feel safe and secure, but not fall into the uncanny valley when accessing sensitive data or making a high value transaction via voice. Sometimes that means adding back unnecessary friction or using legalese and
    • S
      Invited Workshop Speaker
      SpeechTEK East New York
      "Use Cases for VoiceXML: Forum on Advanced Dialogs"
    • B
      Contributor - "What I Wish I Knew - Career Advice from Leaders in UX" article
      BlinkUX
      “Don’t get distracted by the tech. It’s always about the user. It’s easy to say, ‘I want to do something with ChatGPT,’ for instance, but what are you doing for the user? Keep the user at the center, and you’ll go where you need to.”
    • L
      Panelist
      Lingofest WSU Ogden UT
      "Designing for Voice First"
    • S
      Speaker
      SpeechTEK Conference New York
      “Usability and Tuning: A Marriage Made in VUI Heaven”
    • B
      Video Interview
      BlinkUX
      Preview ConveyUX 2024 topic - "The UX of Advanced Voice Biometrics for Authentication"
    • Convergys
      Podcast Interview
      Convergys
      "What is VUI Tuning?"
    • G
      Panelist
      Georgetown Technology Alliance San Francisco Pinterest HQ
      "Searching for the Future"
    • e
      Speaker
      eComm Conference San Francisco
      “Weapons Against the VUI Backlash”
    • W
      White House Intern
      White House Executive Office of the President
      Selected to represent Stephens College as a White House paid Intern in Information Technology Jan - Aug, 1992
    • F
      Team Player Award - Customer Success Department
      FEB
    • S
      Speaker
      SpeechTEK East Conference New York
      “The VUI Backlash"
    • J
      Nominated
      Jun
      Circle of Excellence in Software Development Award
    • A
      Session Chair
      American Dialect Society Rocky Mountain Modern Language Association Regional Meeting Salt Lake City
    • U
      Speaker
      UX Strat Conference Boulder CO
      "Lightning Talk - What is Conversation Design and Why Do You Need It?"
    • B
      Virtual Panelist
      Botmock
      "Ask Me Anything" online series - "Getting a Job as a Conversation Designer"
    • Georgetown University
      Hughes Aircraft Company Fellow
      Georgetown University
      Hughes Aircraft Company Fellows Master of Science program in Computational Linguistics at Georgetown, 1996-1999.
    Publications verified_user 0% verified
    • T
      Technical Reviewer: "Voice User Interface Design: Moving from GUI to Mixed Modal Interaction"
    This is a community-created genome.