Simonie Wilson has worked in UX, Speech and Conversational Interfaces for more than 30 years. Her career in Computational Linguistics has taken her from big companies like Microsoft and GM to startups, contracting and back again. With a Masters from Georgetown University, Simonie has participated in numerous conferences and workshops and holds a patent in Dialog Design. Her current focus is on Usability and Best Practices for these systems and the tools used to build and tune them.
Timeline
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school
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Résumé
Jobs
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Associate Director - Voice Conversational AI Design
UnitedHealthcare
Mar 2026 - Current(6 months)
Lead a team of 9 Voice AI Conversation Designers.
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Lead Singer, Manager, Co-Founder at ReCline
Oct 2023 - Current(2 years 11 months)
ReCline, 2025 Colorado Country Music Hall of Fame Nominees for Newcomer and Female Vocalist of the Year is a 4-piece, rockin' honky tonk tribute to the outlaw women and men of country western music from Loretta and Merle to Miranda Lambert and Brooks and Dunn, with a strong foundation of (Re)ba McEntire and Patsy (Cline). To quote a recent venue: "ReCline ain’t your grandma’s country show (but she’d still love it). It's Reba attitude, Patsy soul, and Miranda sass - a mashup of twang that hits just right!"
Award-winning, media darling 3 Girls Cupcakes was eventually bought by Simply Frosted.
VUI Design & Tuning
Self Employed
May 2010 - Jun 2012(2 years 2 months)
VUI Tuner
Intervoice
Jan 2008 - May 2010(2 years 5 months)
Intervoice was bought by Convergys which was bought by Concentrix.
VUI Practice Manager
Open Methods
Oct 2006 - Jan 2008(1 year 4 months)
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VUI Design & Tuning - Contractor
Simputational LLC
May 2003 - Jan 2006(2 years 9 months)
VUI Creator
Microsoft
Nov 1999 - Apr 2003(3 years 6 months)
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VUI Designer
Entropic Corporation
Mar 1999 - Nov 1999(9 months)
Entropic was purchased by Microsoft 9 months after I went there to use my graduate degree.
Member Of Technical Staff
Hughes Aircraft CompanyRaytheon Systems
May 1993 - Mar 1999(5 years 11 months)
First job out of college, mostly building XWindows interfaces.
Education
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Master of Science, Computational Linguistics
Georgetown University
Jan 1996 - Jan 1999(3 years 1 month)
Fellowship from Hughes Aircraft while working parttime
Bachelor of Arts (B.A, Mathematics and Computer Science
Stephens College
Jan 1989 - Jan 1993(4 years 1 month)
French Minor, Cum Laude
Projects (professional or personal)
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Awards
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Consulting Linguist
LinguistListorg
Consulting Linguist for LinguistList.org, 1999-2004
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Speaker
American Dialect Society Rocky Mountain Modern Language Association Regional Meeting Salt Lake City
“An Analysis of Phonetically Significant Phenomena in the Speech of a Nonstandard Southern English Speaker.” (with Carrie Crockett)
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Podcast Interview
VUXWorldcom
"All about Pindrop, VUI design and VUI tuning"
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Blogger
Jan
GetAutomated.com and VUI Blog at Open Methods, 2007-2008.
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Speaker
American Dialect Society Rocky Mountain Modern Language Association Regional Meeting Denver
“Exploring Methodologies for Investigating ‘Sweet Carbonated Beverage’ Isoglosses in the United States” - A variety of common words (soda, pop, coke) as well as less familiar terms (tonic, dope) are used to describe a ‘sweet carbonated beverage’. This study investigates several methods of finding the occurrence of these differing lexical items, including email survey, collection of naturally-occurring data on the Internet, and examination of telephone listings for business names that contain one of the terms. An attempt to correlate the results of this study with the results of Labov’s (1988) submarine sandwich study is also made. The results support previous research but also bring to light lexical items and considerations not previously d
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Speaker
ConveyUX Conference Seattle
"The UX of Advanced Voice Biometrics for Authentication" - When most people think of Voice Bio, it sounds a little scary. When most people think of Authentication, it just sounds frustrating. That may be, but what neither are is monolithic. When considering options in Authentication, you must go beyond the basics. There’s more to it than just knowledge based questions, one time passcodes and simple Voice Bio. It turns out there are many, many permutations of all in combination and I will explore many of them with you here. Users must feel safe and secure, but not fall into the uncanny valley when accessing sensitive data or making a high value transaction via voice. Sometimes that means adding back unnecessary friction or using legalese and
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Invited Workshop Speaker
SpeechTEK East New York
"Use Cases for VoiceXML: Forum on Advanced Dialogs"
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Contributor - "What I Wish I Knew - Career Advice from Leaders in UX" article
BlinkUX
“Don’t get distracted by the tech. It’s always about the user. It’s easy to say, ‘I want to do something with ChatGPT,’ for instance, but what are you doing for the user? Keep the user at the center, and you’ll go where you need to.”
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Panelist
Lingofest WSU Ogden UT
"Designing for Voice First"
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Speaker
SpeechTEK Conference New York
“Usability and Tuning: A Marriage Made in VUI Heaven”
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Video Interview
BlinkUX
Preview ConveyUX 2024 topic - "The UX of Advanced Voice Biometrics for Authentication"
Podcast Interview
Convergys
"What is VUI Tuning?"
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Panelist
Georgetown Technology Alliance San Francisco Pinterest HQ
"Searching for the Future"
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Speaker
eComm Conference San Francisco
“Weapons Against the VUI Backlash”
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White House Intern
White House Executive Office of the President
Selected to represent Stephens College as a White House paid Intern in Information Technology Jan - Aug, 1992
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Team Player Award - Customer Success Department
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Speaker
SpeechTEK East Conference New York
“The VUI Backlash"
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Nominated
Jun
Circle of Excellence in Software Development Award
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Session Chair
American Dialect Society Rocky Mountain Modern Language Association Regional Meeting Salt Lake City
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Speaker
UX Strat Conference Boulder CO
"Lightning Talk - What is Conversation Design and Why Do You Need It?"
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Virtual Panelist
Botmock
"Ask Me Anything" online series - "Getting a Job as a Conversation Designer"
Hughes Aircraft Company Fellow
Georgetown University
Hughes Aircraft Company Fellows Master of Science program in Computational Linguistics at Georgetown, 1996-1999.
Publications
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Technical Reviewer: "Voice User Interface Design: Moving from GUI to Mixed Modal Interaction"