Scott Underwood

Chief Customer Officer

Nucleus Security

Jan 2026 - Current (8 months)

Vice President of Customer Experience

Nucleus Security

Jun 2023 - Feb 2026 (2 years 9 months)

Growth Coach/Mentor

Catalyst Software

Feb 2023 - Feb 2024 (1 year 1 month)

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Vice President of Customer Success

INGENIOUSBUILD IngeniousIO

Jan 2022 - Jun 2023 (1 year 6 months)

INGENIOUS.BUILD is changing how the world will develop new space. The Customer Success team delivers value to our customers on their path to greatness as they do that. We partner with our customer to track and deliver real value outcomes that drive impactful results. We do this by taking a purposeful approach to "sherpa-ing" our customers through a metrics driven Implementation & global rollout, then partner to track agreed upon goals & outcomes. INGENIOUS.BUILD has also designed a customer support experience that delivers answers to customer in seconds while delivering a white glove personal experience. #BeIngenious

Vice President of Customer Success

Relay Payments

May 2021 - Jan 2022 (9 months)

Built initial customer success department & team to deliver better services and measurable interactions. Spun up foundational processes, technology requirements and data program to set the department in a direction of scale.

Vice President of Customer Success

Yelloco

Jan 2019 - May 2021 (2 years 5 months)

At Yello, we are on a mission to help recruiters love their work. As Vice President of Customer Success, I am responsible for executing activities that deliver on that mission with our Customer Success, Support and ProServe teams. Our team guides customers through a services journey that includes custom Implementation and Integration work, proves value and delivers adoption via a high touch Customer Success Manager experience, and if something goes awry, delivers world class resolution with our Support Team.

Director Of Business Development

Axio

Mar 2017 - Jan 2019 (1 year 11 months)

As Director of Business Development, I was responsible for building and operating field activities that included sales, partnerships & alliances, and our customers success department. Axio knows that impenetrability is impossible, but cyber resilience is within reach. We recognize that technology is only part of the solution, insurance should be treated as a critical control, and that making risk-based decisions is the most optimal way to succeed. We help organizations effectively align controls and capabilities to minimize cyber risk and maximize the ability to recover fully when security failures occur.

Sr. Director of Customer Success

Core Security

Aug 2016 - Mar 2017 (8 months)

As Sr. Director of Customer Success, my role is to ensure our global enterprise customer base is effectively adopting our solution throughout the technology lifecycle and is realizing the ultimate value of our product suite. The Customer Success team's job starts when a potential customer decides to purchase and carries on to drive a true partnership through renewal. This includes on-boarding, deployment, integration optimization, support and quarterly health & business checks, renewal & expansions and the corresponding procurement cycles; which ultimately leads to a successful partnership with our customers.

Start-up Mentor

CyberLaunch VC

Jan 2016 - Mar 2019 (3 years 3 months)

CyberLaunch is a start-up incubator specifically for cyber security companies.

Director, Customer Success (Damballa that was purchased by Core Sec)

Core Security

Dec 2015 - Jul 2016 (8 months)

Sr Manager, Customer Success(Damballa that was purchased by Core Sec)

Core Security

Dec 2012 - Dec 2015 (3 years 1 month)

Pitched the concept of Customer Success for funding, then started/built the program internally.

Manager, Inside Sales (Damballa that was purchased by Core Sec)

Core Security

Oct 2010 - Dec 2012 (2 years 3 months)

Responsible for generating and driving enterprise leads to start the sales cycle, across North America, while building/coaching the incoming team as we scaled.

Sales Representative/Operations Manager

Maxim Healthcare

Sep 2008 - Oct 2010 (2 years 2 months)

Managed 130+ internal and external employees Managed 75+ client relationships Experienced with HIPAA regulations and compliance

Assistant Program Director & Project Consultant

Executive Entrepreneurs Society

Oct 2006 - Dec 2011 (5 years 3 months)

Helped ventures in the organization streamline operations strategically for scaling their companies. Also, acted as the IT project manager and IT strategy consultant for organizations contracts. Later started and volunteered with organizational fund raising efforts.

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