Mounir Mokhtari

Bilingual technical support engineer

Change Healthcare

Oct 2023 - Current (2 years 10 months)

As a dedicated and bilingual Technical Support Engineer at Change Healthcare, I specialize in providing comprehensive support for Picture Archiving and Communication Systems (PACS). My role involves assisting healthcare providers with the implementation, troubleshooting, and optimization of PACS to ensure efficient and accurate medical imaging management. Key Responsibilities: Technical Support: Provide expert technical support for PACS, addressing issues related to system performance, configuration, and user functionality. Troubleshooting and Problem Resolution: Diagnose and resolve technical issues promptly to minimize downtime and ensure seamless operation of medical imaging systems. User Guidance: Offer support to end-users, helping the

Bilingual Project Coordinator

Xylem

May 2022 - Oct 2023 (1 year 6 months)

-Order Management: Processes orders for products and/or services from sales staff or direct customer contact. -Post Sale Technical Support: Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. -Customer Billing Resolution. -Warranty: Processes, reviews and administers warranty claims, including repairs and refunds. -Supports external or internal customers with complex issues. Show less

Bilingual SME Technical Support Specialist (Level 1.5)

Pathway Communications

Feb 2022 - Jan 2023 (1 year)

Bilingual service desk agent

Pathway Communications

Sep 2021 - Feb 2022 (6 months)

• Microsoft Office (Excel, Word, PowerPoint) • Microsoft desktop and server operating system. • Desktop application, email, printers and fax. • Application and system for point of sale. • Card payment processing and fuel dispensing system. • ServiceNow ,Active directory, and Remote desktop. • Confer with clients and other members of the team and conduct research to determine case requirements and troubleshooting.

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Technician

Jan 2020 - Sep 2021 (1 year 9 months)

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Project Manager

May 2018 - Aug 2019 (1 year 4 months)

In this role of a project manager in erecting a power plant based in Ain ouassara ,i was responsible of meeting the project specifications and design detailed schedule and different related costs. During the project : - Specifying needed ressources for each operation. -Design detailed drawings for manufacturing and erection purpose using AutoCAD. - Manage different teams. - conduct daily safety briefing session. - Specifying quality inspection at different stages of the project. - Maintain daily report: Safety, production and quality. - Attending weekly meeting with the costumer. - Provide monthly invoice. Show less

C

Project Manager

CNCM

Feb 2017 - Apr 2018 (1 year 3 months)

F

Project Engineer

FCGB Boumerdes

Nov 2014 - Jan 2017 (2 years 3 months)

- Evaluation of project specifications. - Scheduling production and erection of steel construction. -Development of manufacturing drawings, overall and erection drawings; -Manufacturing and assembly follow-up; -Monitoring and realization on site;

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