Customer-focused Senior UX Researcher with five years of experience in qualitative and quantitative research, usability testing, human-computer interaction, and UX. I drive enhanced customer experiences, advocating Agile Lean Practices to enable product transformation, improved cross-functional collaboration, and rapid experimentation on the customer journey to success. I’m heavily invested in career development with an MS in Human Factors Design and Information Architecture and a BS in Industrial Engineering and in the process with Meta Data Analyst and AI Foundations certifications. Performance Snapshot: While at Penn Interactive/ESPN BET, I performed UX research and data analysis, providing actionable recommendations that reduced core product payment-related complaints by 15% in six months. KNOWLEDGE AREAS • User-Centered Design Research • User Experience Design • Discovery Research • Product Development/Prototype • User Centered Design • Solution Delivery • Leadership • Customer Engagement/User Interviews • Product Management • Responsive Design • Product Roadmap Development • Lean Agile UX • Problem Solving • Multiteam Collaboration • Data Synthesis • Design Thinking • Product Strategy • Project Management • Cross-functional Teams • Usability Testing • Human Interaction • Qualitative Research Methods • Quantitative Research Methods • Psychology/Sociology USER RESEARCH TOOLS: Adobe XD, Agile, Arena, Axure, Balsamiq, Confluence, CSS, Dovetail, Figma/Figjam, GitHub, HTML, InVision, JavaScript, JIRA, MS Office Suite, Miro, PHP, Python, R, Sharepoint, Simio, Slack, SPSS, SQL, UserTesting/UserZoom EDUCATION: MS, Human Factors Design and Information Architecture (HCI), University of Baltimore, MD Bachelor of Science, Industrial Engineering, North Carolina State University, NC
